Trading Systems Engineer - Global Options

DRW•Chicago, IL

About The Position

DRW’s Global Trade Support team provides mission-critical support for proprietary and third-party trading systems, as well as proprietary middle- and back-office systems. The team supports trading groups around the world across multiple asset classes and performs technical support and engineering, including application support in testing and production environments, software deployment and configuration, and system monitoring. The Trading Systems Engineer will help establish best-in-class production support, efficient deployment and configuration processes, and proactive monitoring to anticipate and avoid issues, minimize downtime, and recover quickly from incidents. The role supports production systems across asset classes and geographic locations in a multi-platform environment, primarily Linux with some Windows. It also involves developing automation and monitoring tools, supporting market connectivity, resolving incidents, and collaborating with global teams to maintain trading system availability and consistent 24x7 support.

Requirements

Superior troubleshooting skills and the ability to navigate issues without predefined runbooks.
Prior experience supporting high-performance applications, process monitoring, and troubleshooting.
Prior experience supporting equities or equity-options trading.
Prior experience working with FIX protocol and alternative exchange protocols.
SQL experience, including queries, updates, table creation, and basic database maintenance.
Linux and Windows platform support experience in a large-scale production environment.
Experience supporting electronic trading systems.
Demonstrated knowledge of network communications, including multicast networking.
Flexibility in work schedule to help ensure team coverage; rotating on-call coverage is required.
B.S. in Computer Science or equivalent degree.
Self-motivation, intellectual curiosity, a desire to grow, and commitment to improving production support.
Strong ownership, accountability, reliability, and follow-through.
Ability to handle pressure and time constraints with composure, multitask, and switch contexts efficiently.
Strong organizational skills, including effective planning and prioritization.
Strong written and verbal communication skills and the ability to communicate clearly and concisely with varied personalities.
Ability to quickly apply prior context to troubleshooting and communication.

Nice To Haves

Script development experience.
Prior experience at a proprietary trading firm.

Responsibilities

Establish effective production support, software deployment, configuration, and proactive monitoring processes to prevent issues, minimize downtime, and recover quickly from incidents.
Ensure maximum trading system availability to avoid missed trading opportunities.
Support production systems for trading groups across asset classes and geographic locations in a multi-platform environment.
Develop proprietary process automation and monitoring tools and use third-party technologies where appropriate.
Troubleshoot production incidents caused by internal systems or external factors such as markets, data feeds, and telecommunications lines.
Automate software configuration and rollout procedures to reduce manual errors and improve change management.
Support core market connectivity and communicate with exchanges about trade order activity, connectivity, and related technical support issues.
Collaborate with traders, DBAs, development, back office, QA, infrastructure, technical support, business development, and management teams around the globe.
Help end users and developers understand trading and back-office systems so they can use available tools efficiently and correctly.
Document common procedures, troubleshooting scenarios, and system architecture.
Coordinate with global support teams to maintain continuity and consistency of support in a 24x7 environment.