Trading Systems Engineer - Global Options

DRW•New York City, NY

10d

About The Position

DRW’s Global Trade Support team provides mission-critical support for proprietary and third-party trading systems, as well as proprietary middle- and back-office systems. The team supports trading groups across asset classes and global markets, performing technical support and engineering work in testing and production environments, including application support, software deployment and configuration, and system monitoring. The Trading Systems Engineer works with the team to provide high-quality production support, efficient deployment and configuration processes, and proactive monitoring. The role supports production systems across asset classes and locations in a multi-platform environment, primarily Linux with some Windows, and contributes to system availability, incident response, automation, market connectivity, and continuous improvement. It also involves coordination with colleagues and users across a 24x7 global support operation.

Requirements

Superior troubleshooting skills and the ability to resolve issues efficiently when no predefined runbook exists.
Prior experience supporting high-performance applications, process monitoring, and troubleshooting.
Prior experience supporting equities or equity options trading.
Prior experience working with FIX protocol and alternative exchange protocols.
SQL experience, including queries, updates, table creation, and basic database maintenance.
Linux and Windows platform support experience in a large-scale production environment.
Experience supporting electronic trading systems.
Demonstrated knowledge of network communications, including multicast networking.
Flexibility in work schedule to help ensure team coverage; rotating on-call coverage is required.
B.S. in Computer Science or equivalent degree.
Self-motivation, intellectual curiosity, and a desire to grow and improve production support.
Ownership, accountability, reliability, and strong follow-through.
Ability to handle pressure and time constraints with composure, multitask, and context switch efficiently.
Strong organizational skills, including effective planning and prioritization.
Strong written and verbal communication skills, including clear and concise communication with a variety of personalities.
Ability to apply prior context quickly to troubleshooting and communication.

Nice To Haves

Script development experience.
Prior experience at a proprietary trading firm.

Responsibilities

Establish best-in-class production support, efficient software deployment and configuration processes, and proactive monitoring to anticipate and prevent issues, minimize downtime, and recover quickly from incidents.
Ensure maximum trading system availability to avoid missed trading opportunities.
Support production systems for trading groups across asset classes and geographic locations in a multi-platform environment, primarily Linux with some Windows.
Develop proprietary process automation and monitoring tools, and use third-party technologies where appropriate.
Troubleshoot production incidents caused by internal systems or software, or external factors such as markets, data feeds, and telecommunication lines.
Automate software configuration and rollout procedures to reduce manual errors and improve change management.
Support core market connectivity and correspond with exchanges about trade order activity, connectivity, and related technical support issues.
Collaborate with traders, DBAs, development, back office, QA, infrastructure, technical support, business development, and management teams around the globe.
Help end users and developers understand core trading and back-office systems and use available tools efficiently and correctly.
Document common procedures, troubleshooting scenarios, and system architecture.
Coordinate with other global support teams to ensure continuity and consistency of support in a 24x7 environment.