Trading Enablement Specialist

BMO•Toronto, ON

2d•CA$56,000 - CA$103,500•Onsite

About The Position

This is a new role within BMO InvestorLine and is geared towards attracting specialist talent to primarily engage with our highest value Active Trading clients and prospects. Primary responsibilities will be to engage directly with Active Trading clients and prospects to provide Active Trading and Options trading platform demos, support with Active Trading related workflow setup and trouble-shooting, liaise with Active Trader Relationships Managers to provide optimal relationship management support and partner with the BMO InvestorLine National Sales team with Active Trading prospecting demos. Understands customer needs and provides wealth and investment-related sales and service to BMO customers or prospects. Guides customers on wealth and investment strategies and products that meet customer’s objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Identifies and makes referrals to other business groups as needed. Creates innovative business development strategies, including collaborating with other BMO partners to grow the business. Delivers exceptional customer service that builds trust through expertise, responsive service and support. Develops and maintains long-term, profitable relationships and expands our share of wallet with a portfolio. May make outbound calls to customers and look proactively for opportunities to enhance customer experience by providng products that meet investment needs. Stays abreast of consumer needs, industry trends and best practices, and the regulatory environment as it relates to the products and services provided. Provides subject matter expertise relating to product knowledge, processes, and operating systems. Assists the manager by identifying skilled knowledge gaps and performance improvement opportunities for associates and specialists on the team. Implements, reviews, and revises work plans. Completes report audits and spot checks as required for existing LOB processes. Executes performance plans and provides feedback to employees and managers on progress towards desired behaviours/results. Develops and executes short term tactics/plans to drive specific behaviours, activities, and results. Provides professional quality sales and service for customer and prospect inquires, issues and requests. Probes to understand customer needs and advises them through their unique investment needs. Achieves sales targets with a focus on relevant investment products. Manages all transactional outcomes of customer contacts or refers to appropriate internal business groups. Escalates complex or unresolved customer situations to senior managers as required. Performs any required documentation after completed customer interactions to ensure customer’s requests are accurately processed. Maintains current knowledge of investment markets, practices, and trends and integrates into customer conversations in a professional manner. Integrates marketing promotions and programs into customer conversations where appropriate. Maintains the confidentiality of customer and Bank information. Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering. Adheres to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions. Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus. Exercises judgment to identify, diagnose, and solve problems within given rules. Works independently on a range of complex tasks, which may include unique situations. Broader work or accountabilities may be assigned as needed. Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Requirements

Typically between 4 - 6 years of relevant experience and/or certification in related field of study or an equivalent combination of education and experience.
Knowledge of BMO Investment / BMO InvestorLine products and services.
Completed Canadian Securities Course (CSC) or IFIC course / Licensed with Investment Industry Regulatory Organization of Canada (IIROC) as a Supervisor with Options.
Some understanding of Risk Management & Compliance.
Completed Branch Compliance Officer Course (BCO).
Registered Investment Services Representative (RISR).
Technical proficiency gained through education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.
Data driven decision making - In-depth.

Responsibilities

Engage directly with Active Trading clients and prospects to provide Active Trading and Options trading platform demos.
Support with Active Trading related workflow setup and trouble-shooting.
Liaise with Active Trader Relationships Managers to provide optimal relationship management support.
Partner with the BMO InvestorLine National Sales team with Active Trading prospecting demos.
Understand customer needs and provide wealth and investment-related sales and service to BMO customers or prospects.
Guide customers on wealth and investment strategies and products that meet customer’s objectives.
Fulfill sales and service activities for the customer in accordance with approved procedures.
Identify and make referrals to other business groups as needed.
Create innovative business development strategies, including collaborating with other BMO partners to grow the business.
Deliver exceptional customer service that builds trust through expertise, responsive service and support.
Develop and maintain long-term, profitable relationships and expand share of wallet with a portfolio.
Make outbound calls to customers and proactively look for opportunities to enhance customer experience by providing products that meet investment needs.
Stay abreast of consumer needs, industry trends and best practices, and the regulatory environment as it relates to the products and services provided.
Provide subject matter expertise relating to product knowledge, processes, and operating systems.
Assist the manager by identifying skilled knowledge gaps and performance improvement opportunities for associates and specialists on the team.
Implement, review, and revise work plans.
Complete report audits and spot checks as required for existing LOB processes.
Execute performance plans and provide feedback to employees and managers on progress towards desired behaviours/results.
Develop and execute short-term tactics/plans to drive specific behaviours, activities, and results.
Provide professional quality sales and service for customer and prospect inquiries, issues, and requests.
Probe to understand customer needs and advise them through their unique investment needs.
Achieve sales targets with a focus on relevant investment products.
Manage all transactional outcomes of customer contacts or refer to appropriate internal business groups.
Escalate complex or unresolved customer situations to senior managers as required.
Perform any required documentation after completed customer interactions to ensure customer’s requests are accurately processed.
Maintain current knowledge of investment markets, practices, and trends and integrate into customer conversations in a professional manner.
Integrate marketing promotions and programs into customer conversations where appropriate.
Maintain the confidentiality of customer and Bank information.
Identify and report suspicious patterns of activity that are suspected to be related to money laundering.
Adhere to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions.
Exercise judgment to identify, diagnose, and solve problems within given rules.
Work independently on a range of complex tasks, which may include unique situations.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.