hr InterContinental Hotel and Conference Center

IHG•Cleveland, OH

10d

About The Position

The Tradesperson performs major repairs and maintenance to ensure hotel maintenance quality and safety standards are achieved and maintained. The role focuses on HVAC and kitchen equipment while covering a range of building systems and facilities. Team members are expected to be natural, professional, and personable; prepared and attentive; thoughtful in welcoming and connecting with guests; and proactive in taking ownership and going the extra mile. The position safeguards tools, supplies, equipment, and other hotel assets; replenishes supplies efficiently and minimizes waste; and coordinates with other departments to support teamwork and quality service. It responds courteously and promptly to guest questions, complaints, and requests. The Tradesperson also ensures assigned equipment is ready for the next day's work, complies with applicable regulations and hotel standards, and reports unsafe conditions or malfunctioning equipment to a supervisor. The role may include training hotel staff on safe equipment use, performing minor repairs and preventive maintenance, and other assigned duties.

Requirements

Advanced vocational training and two years of experience in general building maintenance or construction, or an equivalent combination of education and experience.
Professional certification and license if required by law.
Specialized knowledge, skills, or certification in a trade or discipline such as plumbing, electrical work, carpentry, equipment mechanics, HVAC, or refrigeration.
Ability to carry, lift, push, and/or pull items weighing up to 100–300 pounds.
Ability to frequently stand and move about the facility; handle objects and equipment; and bend, stoop, kneel, climb, and crawl.
Communication skills for interacting with supervisors, hotel staff, and guests.
Reading and writing abilities to document tasks, order supplies, receive instructions, and read repair manuals.
Basic mathematical skills, including calculations involving percentages, quantities, and variances.

Responsibilities

Perform major repairs and maintenance to uphold hotel maintenance quality and safety standards.
Safeguard inventory and assets, replenish supplies and inventory in a timely and efficient manner, and minimize waste.
Coordinate and communicate with other departments to promote teamwork and quality service.
Respond courteously and promptly to guest questions, complaints, and requests.
Maintain and repair assigned areas and systems, including buildings, hotel rooms and contents, laundry and kitchen/refrigeration equipment, lighting, heating, air conditioning, ventilation, water treatment systems, and swimming pools if applicable.
Prepare assigned equipment for the following day's work.
Follow applicable safety and compliance regulations, brand standards, and local policies and procedures; report unsafe conditions and malfunctioning equipment to a supervisor.
May educate and train hotel staff in the safe and proper use of equipment.
May perform minor maintenance and repairs and preventive maintenance as needed.
Assist with other duties as assigned.
Document completed tasks, order supplies, receive daily instructions, and read equipment repair manuals as needed.