Attendant Room InterContinental Hotel and Conference Center

IHG•Cleveland, OH

About The Position

The Room Attendant ensures hotel rooms and suites are clean, fresh, and welcoming for guests. The role involves maintaining room standards, helping guests with requests, keeping supervisors informed about work progress and repairs, and following safety procedures. The attendant also monitors housekeeping supplies and amenities, minimizes waste, handles lost and found property, and works with the team and other departments to support excellent service. The role may include deep-cleaning projects, turndown duties, and other assigned tasks.

Requirements

Physical fitness to be on one's feet for most of the day.
Strength to occasionally lift items up to 50 pounds (23 kilograms) and/or push or pull heavy objects.
Ability to bend and kneel to complete some activities.
Reading, writing, and basic mathematics skills.
Flexible attitude toward shifts, including possible nights, weekends, and holidays.

Responsibilities

Maintain rooms and suites to hotel standards and help make them special and memorable for guests.
Assist guests with requests, such as providing a toothbrush or directions.
Update the supervisor on room-service progress and report repairs needed.
Follow established safety procedures and wear protective equipment when required.
Monitor housekeeping supplies and amenities and minimize waste.
Report, turn in, and log lost and found items according to established procedures.
Work as part of a team and communicate with other departments according to hotel procedures.
Assist with deep-cleaning projects as needed.
Perform turndown duties as needed.
Assist with other duties as assigned.