Attendant Room InterContinental Hotel and Conference Center

IHG•OH, OH

About The Position

As a Room Attendant, you will ensure guest rooms and suites are fresh, welcoming, and meet the hotel’s standards, creating a comfortable place for guests to relax or work. You will help make rooms special and memorable while providing assistance to guests as needed. The role involves keeping supervisors informed of room-service progress and repair needs, following safety procedures and wearing protective equipment when required, maintaining supplies and amenities while minimizing waste, and handling lost and found items according to established procedures. You will work with the housekeeping team and other departments to ensure excellent quality and service. Duties may also include deep-cleaning projects, turndown service, and other assigned tasks.

Requirements

Physical fitness to remain on your feet for most of the day.
Ability to occasionally lift items up to 50 pounds (23 kilograms) and/or push or pull heavy objects.
Ability to bend and kneel to complete some activities.
Reading, writing, and basic mathematics skills.
Flexible attitude toward shifts, including possible nights, weekends, and holidays.

Responsibilities

Prepare and maintain guest rooms and suites to hotel standards.
Assist guests with requests, such as providing a toothbrush or directions.
Update supervisors on room-service progress and report repairs needed.
Follow established safety procedures and wear protective equipment when needed.
Monitor and control housekeeping supplies and amenities, keeping areas organized and minimizing waste.
Report, turn in, and/or log lost and found items according to established procedures.
Wear the required uniform neatly and with pride.
Work as part of a team and communicate with other departments according to hotel procedures.
Assist with deep-cleaning projects as needed.
Perform turndown duties as needed.
Assist with other duties as assigned.