Houseperson InterContinental Hotel & Conference Center

IHG•Cleveland, OH

About The Position

The Houseperson assists room attendants on assigned floors by collecting dirty linens and transporting them to the laundry area, delivering fresh linens and other supplies to room attendant carts, and helping with room or public-area cleaning as needed. The role also delivers and retrieves items requested by guests and housekeeping staff, responds to guest requests in a timely and efficient manner, and supports guest satisfaction by addressing complaints and helping ensure corrective action is taken. The Houseperson monitors housekeeping supplies and amenities to minimize waste, promotes teamwork through communication and coordination with other departments, and reports needed repairs or unsafe conditions to a supervisor. Additional duties include assisting with heavy items, maintaining floor closets and vending areas, removing trash, cleaning designated public areas, and potentially supporting recycling and deep-cleaning projects. Other duties may be assigned.

Requirements

Basic reading, writing, and math skills.
Ability to carry or lift items weighing up to 75 pounds.
Ability to push or pull items weighing up to 300 pounds.
Ability to stand and move around the facility frequently.
Ability to frequently handle objects and equipment, and bend, stoop, and kneel.
Communication skills for interacting with guests and employees.
Reading and writing abilities for assignments and checklists.

Nice To Haves

Some housekeeping experience.
Ability to speak English.

Responsibilities

Assist room attendants on assigned floors, including collecting dirty linens and transporting them to the laundry area.
Deliver fresh linens and other supplies to room attendant carts throughout the day.
Deliver and retrieve items requested by guests and housekeeping staff.
Monitor and control supplies and amenities and minimize waste in housekeeping areas.
Promote teamwork and quality service through daily communication and coordination with other departments.
Report needed repairs or unsafe conditions to a supervisor.
Respond to guest complaints and ensure corrective action is taken to achieve guest satisfaction.
Respond promptly and efficiently to guest requests, such as delivery of linens and cots.
Assist room attendants with heavy items such as mattresses and linens.
Clean designated areas, including public restrooms, fixtures, vending areas, storage areas, and other public areas on assigned floors.
Remove dirty linen from room attendants’ carts and closets and transport it to the laundry area.
Maintain cleanliness and organization of floor closets and vending areas, including removing trash, wiping shelves and counters, sweeping and waxing floors, and storing items appropriately.
May collect newspapers and other items for recycling.
May assist with deep-cleaning projects and other assigned duties.