Tradesperson/Engineer

IHG•United States,

About The Position

Perform general maintenance work to ensure hotel maintenance quality and safety standards are achieved and maintained. The role also performs hotel security duties and procedures to help ensure the safety and security of guests, employees, the property, and its assets. Maintain the facility’s physical functionality and safety, including guest rooms, public spaces, and heart-of-the-house areas. Complete general repairs and preventive maintenance, respond to guest and department complaints, inspect and monitor equipment and premises, and maintain assigned work areas. Work assignments come from the Chief Engineer or Director of Facilities, directly or through HotSOS. The role may require work at night, on weekends, and/or holidays. It involves physical effort, including transporting equipment weighing up to 75 pounds, moving throughout work areas, and reaching 6 feet 8 inches. The employee must handle chemicals safely according to Safety Data Sheets and secure assigned spaces and keys.

Requirements

Two years of general maintenance experience preferred.
High school graduate or equivalent vocational training.
Fluency in job-related English, both verbal and non-verbal.
Ability to perform job functions with minimal supervision and work cohesively with coworkers as part of a team.
Well organized and able to follow instructions.
Computer literate and able to use HotSOS, email, and other departmental computer programs.
Skilled in the use of hand and power tools.
Attention to detail and ability to report deficiencies.
Ability to prioritize tasks and meet deadlines for work assignments.
Ability to think clearly and perform under pressure.
Ability to communicate satisfactorily with guests, management, and coworkers so they understand.
Ability to exert physical effort transporting equipment weighing up to 75 pounds.
Ability to endure various physical movements throughout work areas and reach 6 feet 8 inches.
Ability to maintain knowledge of and comply with departmental policies, service procedures, and standards, and to use and maintain equipment correctly.

Responsibilities

Perform work in a timely manner and complete assigned projects and work orders by their deadlines.
Safeguard assigned tools, equipment, supplies, spaces, and keys.
Keep Facilities areas and assigned work areas clean, safe, sanitary, and organized.
Maintain the physical functionality and safety of guest rooms, public spaces, and heart-of-the-house areas.
Make rounds and check mechanical spaces and running equipment or machinery once per shift; note and report deficiencies to the Chief Engineer or Director of Facilities.
Perform general repairs and preventive maintenance on rooms and equipment as needed.
Check the fire control panel and fire pump.
Check the emergency generator once per shift.
Respond promptly to complaints or problems from guests and other departments.
Service the hotel pool, including adjusting chemicals and cleaning filters, and complete maintenance request forms and record logs.
Assist with checking electrical systems, including air-conditioning controls, televisions, and lighting, and make minor repairs or replacements.
Conduct routine inspections of premises and equipment.
Repair machines, equipment, or structures as necessary, including telephones and televisions.
Act as the first responder for television and telephone complaints.
Make rounds throughout the facility and report mechanical, security, or safety concerns.
Assist other hotel team members as instructed by the Chief Engineer or Director of Facilities.
Handle chemicals safely for designated uses in accordance with Safety Data Sheets.
Follow departmental policies, service procedures, standards, and correct equipment maintenance and use; use equipment only as intended.