Trader Onboarding Analyst

Topstep

3d•$29 - $38

About The Position

The Trader Onboarding Analyst is a foundational member of the Trust & Resilience organization, responsible for high-volume identity verification, initial document checks, and basic risk screening. Working strictly within established Standard Operating Procedures (SOPs), the Analyst manually reviews exceptions from automated identity verification (IDV) and basic Sanctions alerts. The role focuses on executing identity verification, resolving routine onboarding friction, validating baseline registration data, and ensuring basic onboarding requirements are met efficiently. The Analyst identifies out-of-scope issues and elevated threats, documents cases clearly, and escalates complex profiles to Senior or High-Risk Analysts. The role operates in an environment described as fully remote to hybrid, with collaboration supported through meetings and Slack. The stated hourly base salary range is $28.85–$38.46. The position is eligible for a performance-based bonus, subject to the applicable plan terms and governing documents.

Requirements

1–2 years of direct experience in digital customer operations, data verification, KYC/AML operations, or back-office compliance processing.
Familiarity with web-based operational tools and modern identity verification interfaces, such as Persona, Jumio, Veriff, or Onfido.
Foundational understanding of digital document checking.
Ability to consistently follow detailed SOPs while maintaining accuracy in a high-volume environment.
Basic understanding of digital onboarding principles, standard KYC/CIP requirements, and data privacy best practices.
Exceptional visual and analytical attention to detail, including the ability to identify discrepancies in documents, biometric outputs, and baseline registration data.
Strong written and verbal communication skills.
Ability to document case notes accurately, summarize issues clearly for escalation, and collaborate effectively within a remote team environment.

Responsibilities

Process entry-level queues for automated IDV failures, including unreadable government IDs, selfie mismatches, 2FA issues, and email or phone verification errors, following detailed instructions and SOPs.
Review and validate baseline registration data and standard identity and tax documentation; ensure applications are complete and pass verified accounts forward in the onboarding funnel.
Identify out-of-scope document issues, suspicious indicators, and elevated risk signals, and escalate complex profiles to Senior or Lead Analysts.
Prepare concise, accurate case notes for escalated profiles.
Maintain precise, compliant records for processed cases to support internal Quality Assurance audits and meet regulatory requirements.
Track common anomaly trends and provide feedback to Senior Analysts and Management about routine onboarding friction and recurring verification-system errors.