Trade Support Engineer
About The Position
Chicago Trading Company (CTC) is a premier proprietary trading firm specializing in options market making. Our collaborative culture fuels innovation in quantitative research, systematic trading strategies, and cutting-edge trading technology. For over three decades CTC has provided critical liquidity across derivatives exchanges worldwide - making them fairer, more transparent, and more efficient. We strive to be the most innovative firm in the industry today, tomorrow, and long into the future while upholding ethical excellence. We believe that CTC makes a positive impact on the markets, the lives of our employees, and all the communities to which we belong. Started in 1995 by a team of forward-thinking Traders, we are proud to call ourselves an industry leader that keeps making markets and each other better. We are seeking a highly motivated, technically adept Trade Support Engineer. In this high-impact role, you’ll collaborate directly with traders and developers to troubleshoot critical live trading issues, manage complex incidents, and ensure the stability and resilience of production trading systems. You will be relied upon for swift problem diagnosis under pressure, rapid resolutions to minimize system downtime, and clear, concise communication across both technical and non-technical teams. This is an individual contributor role for an engineer who likes autonomy, thrives in urgent situations, and is eager to make meaningful contributions to a cutting-edge trading operation.
Requirements
- Experience troubleshooting in a Linux environment via CLI
- Knowledge of Python and Bash scripting for automation
- Prior experience supporting end users in a high-pressure, fast-paced environment
- Excellent problem-solving and communication skills; comfortable working with technical and non-technical teams
- Detail-oriented with a proactive, ownership-driven approach to incident management and process improvement
Nice To Haves
- Experience querying databases (SQL, Snowflake) preferred
Responsibilities
- Troubleshoot and resolve live trading system issues, minimizing downtime during outages and communicating status updates to stakeholders
- Monitor real-time production environments, respond to anomalies, and escalate as needed
- Automate workflows and manual processes using Linux, Python, and Bash to improve operational efficiency
- Collaborate directly with traders and developers to relay critical system and software issues, and assist with patching and recovery
- Contribute to process improvements, documentation, and knowledge-sharing materials (runbooks, FAQs, retrospectives)
- Own incident response, follow up on lessons learned, and drive continuous improvement of support operations
Benefits
- Generous time off
- Insurance coverage
- Paid parental leave
- Free breakfast and lunch (plus healthy snacks, of course)
- Wellness reimbursement
- A variety of other benefits focused on providing the best employee experience
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
