Trade Support Associate
About The Position
Group One Trading is seeking a full-time Trade Support Associate for their New York office. This role is part of the Trade Support team and involves close collaboration with traders and other departments. The ideal candidate will possess strong problem-solving, critical thinking, and communication skills, with a focus on hands-on support for options traders using internally developed trading software. Responsibilities include maintaining rigorous oversight of reporting, resolving real-time trading and technical issues, and promoting excellent customer service. The company values diversity, transparency, and collaboration, hiring bright, analytical, and competitive individuals. A healthy work-life balance is emphasized.
Requirements
- A college or university degree and/or 1-2 years of relevant work experience
- Ability to learn and retain in-depth knowledge of proprietary support tools and trading software
- Client service experience
- Well organized, with excellent oral and written communication skills
- Self-driven, but self-aware enough to ask for help early and often
- Highly flexible, champion of change
Nice To Haves
- Previous financial industry or options industry experience a plus
- Relevant certifications/licenses are pluses (or willingness to obtain)
Responsibilities
- Mentor interns while actively fostering an environment that encourages employee engagement, teamwork, and communication.
- Monitor and support the lifecycle of equity and options trades from execution through settlement.
- Verify trade accuracy and investigate discrepancies between internal systems, exchanges, and clearing back office.
- Support traders with trade allocations, corrections, and position adjustments.
- Conduct daily P&L and position reconciliations; investigate and explain variances between front-office execution platforms and back-office books and records.
- Escalate production issues affecting trading systems or market connectivity.
- Assist with corporate actions, option expirations, assignments, and exercises.
- Partner with technology teams to troubleshoot trading platform issues.
- Identify opportunities to automate manual processes and improve operational efficiency.
Benefits
- Competitive salary
- Performance-based bonus
- 401(k) and Roth 401(k) retirement plans with employer matching
- Medical insurance
- Dental insurance
- Vision insurance
- Generous vacation time
- Paid holidays
- Parental leave
- Flexible spending accounts (FSA) for health care, dependent daycare, and parking or mass transit expenses
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
