Trade Support Administrator

ICAP • Louisville, KY

5d • Hybrid

About The Position

Responsible for daily operational and support system to include but not limited to administrative and customer service duties.

Requirements

• Ability to manage multiple urgent tasks simultaneously while maintaining accuracy under pressure.
• Strong verbal and written skills for professional interactions with teams and internal stakeholders
• Proven track record of punctuality and consistent performance in a high-stakes, time-sensitive environment.
• Proven customer support experience
• Good computer skills (Windows, Microsoft Office, Excel)
• Strong phone contact handling skills and active listening
• Ability to multi-task, prioritize and manage time effectively
• Ensuring compliance with control policies and trading standards
• Excellent communication skills and positive attitude
• Attention to detail and problem-solving skills

Nice To Haves

• High attention to detail when inputting sensitive numerical or financial information into digital systems.
• Experience de-escalating issues and solving problems quickly to ensure client satisfaction.
• Familiarity with Excel and Outlook for day-to-day scheduling and basic record­keeping.

Responsibilities

• Input all commodity trades into ICAPture and various exchanges.
• Ensure accuracy and timely input of trades
• Revise and resend trades
• Answer and direct phone calls
• Respond to Email inquiries
• Provide general support to brokers
• Maintain deal tickets for brokers
• Maintain supply inventory
• Coordinate all phone calls regarding trade confirmations to include error and changes requested by counterparties or brokers.
• Provide daily email reports with customer's corresponding back office personnel
• Contribute to team effort by accomplishing related results as needed
• Identify and assess customers’ needs to achieve satisfaction
• Resolve customer issues via phone or email
• Open and maintain customer accounts by recording account information
• Add/delete clients
• Ensure accuracy of addresses, phone numbers, fees etc.
• Notify brokers of fee change information
• Responsibility for ensuring that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility. It is your responsibility to ensure compliance with operational risk requirements (e.g. cultural behaviours, security policies and regulatory requirements)
• It is expected that you complete any mandatory training by the required deadlines.
• Act with integrity and due skill, care and diligence in carrying out your duties.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed