Trade Support Associate
About The Position
Group One Trading is looking to hire a full-time Trade Support Associate. We are seeking to hire someone who is self-driven and hands-on with strong interpersonal skills and leadership qualities. The position will be part of our Trade Support team in our New York office. The Trade Support Associate will work closely with our traders and other departments. We desire a candidate with strong problem-solving, critical thinking and communication skills who can collaborate across functional groups. The focus of this position will be hands-on support for options traders using our internally developed trading software. This will involve maintaining rigorous oversight of reporting and resolution of real-time trading and technical issues that occur before and during the trading day. The ideal candidate will aggressively promote and monitor all methods of real-time communication and customer service to employees at all levels of the company.
Requirements
- A college or university degree and/or 1-2 years of relevant work experience
- Ability to learn and retain in-depth knowledge of proprietary support tools and trading software
- Client service experience
- Well organized, with excellent oral and written communication skills
- Self-driven, but self-aware enough to ask for help early and often
- Highly flexible, champion of change
Nice To Haves
- Previous financial industry or options industry experience a plus
- Relevant certifications/licenses are pluses (or willingness to obtain).
Responsibilities
- Monitor and support the lifecycle of equity and options trades from execution through settlement
- Verify trade accuracy and investigate discrepancies between internal systems, exchanges, and clearing back office.
- Support traders with trade allocations, corrections, and position adjustments.
- Conduct daily P&L and position reconciliations; investigate and explain variances between front-office execution platforms and back-office books and records.
- Escalate production issues affecting trading systems or market connectivity.
- Assist with corporate actions, option expirations, assignments, and exercises.
- Partner with technology teams to troubleshoot trading platform issues.
- Identify opportunities to automate manual processes and improve operational efficiency.
- Mentor interns while actively fostering an environment that encourages employee engagement, teamwork, and communication.
Benefits
- Competitive salary
- Performance-based bonus
- 401(k) and Roth 401(k) retirement plans with employer matching
- Medical insurance
- Dental insurance
- Vision insurance
- Generous vacation time
- Paid holidays
- Parental leave
- Flexible spending accounts (FSA) for health care, dependent daycare, and parking or mass transit expenses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
