Trade Specialist

Fortive•Greenville, SC

1d•$76,700 - $128,100

About The Position

ServiceChannel is seeking skilled tradespeople to enhance the SC Managed program and evolve our "Facility Management as a Service" offering. Joining the SC Managed Facility Services team as a Trade SME, you will specialize in one or more trades such as HVAC/R, electrical, plumbing, or general maintenance while also taking on varied roles—from strategic planning to hands-on tasks—adapting to the team's daily needs. This role involves providing top-notch facilities support to clients in the convenience store/fuel, grocery/supermarket, restaurant, and retail sectors. We are looking for a collaborative individual who is adaptable, capable of juggling diverse responsibilities, and adept at devising innovative solutions to emerging challenges. You will drive results in developing the SCM Solution by taking ownership of both provider and client success through the SCM Trade Specialist solution. Team members will leverage ServiceChannel's software tools and established process flows to provide a high level of trade repair expertise to our Managed Clients.

Requirements

5+ years of experience in HVAC/R, plumbing, electrical, and general contracting/handyman services, painting, flooring, roofing for commercial spaces such as grocery stores, restaurants, and retail outlets.

Nice To Haves

Proficient in building relationships with diverse teams, clients, and providers through an easygoing interpersonal approach.
Prior experience or certification in plumbing and/or HVAC/R systems, particularly in a commercial or multi-site environment, is preferred
Excellent communication skills, both verbal and written
Proven data analysis and presentation abilities for various audiences, including executive level
Solid prioritization with multitasking capabilities
Experience or readiness to create and deliver presentations alongside Facility Coordinators
Background in Customer Service
Strong attention to detail
Innovative and resourceful mindset, especially in uncertain scenarios
Proficient in Microsoft Office Suite and SaaS platforms
Experience and/or familiarity with ServiceChannel
Facility Management Services or IFM
Trade Certifications a plus

Responsibilities

Review all proposals submitted within your trade expertise to ensure accuracy for our clients related to the customers repair need and adhere to proposal submission SLAs
Focus on labor hours, parts, material mark-up, etc. so our goal of most transparent pricing for our clients is fulfilled
Strong attention to detail in comparing the problem description vs. providers' diagnosis and recommended scope of work for repair resolution to ensure the solution fits the need.
Collaborate with internal teams during RFPs to ensure all questions are answered clearly and accurately
Use trade knowledge and background to evaluate complicated work tasks for clients with multiple locations requiring service or projects
Review all work where the scope goes beyond normal repairs or established not to exceed (NTEs) and provide timely approvals
Update and document work order information in a timely fashion throughout the work order’s lifecycle
Collaborate with internal teams during client meetings and presentations
Learn and apply the standard operating procedures as well as identifying ways to improve them
Present the value of the trade specialist team to clients during regular business reviews
Attend client or provider meetings as needed for trade expertise