Trade Specialist
About The Position
At GHY, we don’t just move goods across borders — we move possibilities forward. As a “Best-Managed” Employer, we’re proud to be a family-led organization where people genuinely care about their work, their clients, and one another. For over a century, we’ve been helping importers and exporters trade confidently in global markets. With offices across Canada and the United States — including Toronto, Emerson, Winnipeg, Calgary, Vancouver, North Dakota, and South Carolina — GHY continues to grow through integrity, innovation, and care. Reporting to the Client Care Manager, the Trade Specialist is responsible for the day-to-day care of our clients, including the transactional audit of released shipments, database maintenance, creation of new parts and support of the release team. The Trade Specialist has a full comprehension of the release process, the ability to provide outstanding service to our clients and work with Customs in a professional manner.
Requirements
- Demonstrate a strong track record of success in their current position
- Ability to represent GHY and be the voice of the company while interacting with clients and colleagues in a professional, collaborative manner
- Exceptional client service skills
- Strong, friendly, upbeat verbal and written communication skills
- Attention to detail and logic with the ability to make objective business decisions and prioritize work in a fast-paced environment
- Excellent analytical and problem-solving skills
- Ability to make moment of truth decisions to limit liability to GHY and our clients
- Experience successfully navigating different client nuances and SOP’s
- Self-motivated and can work independently
- Can proactively recognize problems and work to resolve them
- Advanced knowledge of US Customs rules and regulations
- Advanced knowledge of Invoice (entry) requirements
- Advanced knowledge of PGA requirements and data elements required for entry
- Advanced knowledge of tariff classification, GRI’s, GN’s and explanatory notes
- Experience with customs brokerage software
- Proficient in Outlook, Word, and Excel
- Tolerance to adversity and the capability to handle stress in a positive manner
- Ability to productively work within tight deadlines
Nice To Haves
- Certified Customs Specialist (CCS) Designation
- Licensed Customs Broker preferred
Responsibilities
- Day-to-day Client Care, including problem resolution
- Assisting, teaching, coaching and mentoring team members as needed in support of the day- to day transactional processing and client needs
- Keeping up to date on current CBP regulations and PGA programs, researching as necessary to assist clients and associates
- Engage in carrier, vendor, Customs and client communication via telephone and email
- Audit entries for quality control
- Creation and maintenance of internal client work instructions
- Assist as needed in executing accurate customs entries in brokerage systems for all modes of transportation, ensuring timely processing and submission to Customs
- Client database maintenance, including FTA correlations and updating annual certificates
- Other duties, as required
Benefits
- Comprehensive, subsidized health, dental, vision, short- and long-term disability, and life & AD&D coverage.
- Fair pay through scheduled salary assessments and a performance-based bonus program.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
