Trade Show Account Manager

Exhibitus • Surprise, AZ

2d • Onsite

About The Position

Exhibitus is a leading exhibit design and experiential marketing company with products and services that support live events, trade shows, branded interiors, engagements, and virtual/digital environments. We have been appointed to Event Marketer’s The FAB 50 list of top fabricators serving the event and trade show industry, and named one of Inc. 5000’s fastest-growing private companies. We have also earned Best in Show achievements, won awards in both Exhibit and Event Design, and gained international recognition by the Association of Marketing and Communication Professionals for our inventive advertising in the Hermes Creative Awards. The Account Manager supports Exhibitus' Sales Team by managing and developing both existing and new client accounts. This role serves as a key liaison between clients and internal teams, ensuring projects are delivered on time, within budget, and to the highest standards of quality and client satisfaction. Account Managers analyze client needs, coordinate project execution, and provide strategic solutions that support business objectives while delivering exceptional event and exhibit experiences.

Requirements

• Must have a valid driver's license.
• Must be able to travel.
• Must be able to lift 50 lbs.
• Must be able to stand for extended periods.
• Must be able to work flexible hours, including evenings and weekends.
• Must be able to work in a fast-paced environment.
• Must be able to work independently and as part of a team.
• Must have excellent communication and interpersonal skills.
• Must have strong organizational and time management skills.
• Must have strong problem-solving skills.
• Must have strong computer skills, including Microsoft Office Suite.
• Must have experience in the trade show or event industry.
• Must have experience in account management or sales.
• Must have experience in project management.
• Must have experience in financial management.
• Must have experience in inventory management.
• Must have experience in customer service.

Nice To Haves

• Bachelor's degree in Marketing, Business, or a related field.
• Experience with exhibit design software.
• Experience with project management software.
• Experience with CRM software.
• Experience with virtual/digital environments.

Responsibilities

• Serve as a primary point of contact for clients, maintaining strong relationships and ensuring a high level of customer satisfaction.
• Support sales efforts through client communication, project estimating, and proposal development.
• Coordinate client-related project communications and provide timely updates throughout the project lifecycle.
• Collaborate with Sales and Design teams to ensure project execution aligns with the client's vision, objectives, and expectations.
• Proactively identify and resolve client concerns and project-related issues.
• Act as the field execution expert, maintaining ownership of client properties and overseeing on-site experiences to ensure successful project delivery.
• Partner closely with Project Managers as part of the Project Team to manage all aspects of production from initial planning through final execution.
• Travel to trade shows, events, and client locations as needed to support project and client requirements.
• Oversee field services and on-site execution while managing project budgets and communicating budget variances proactively to the appropriate stakeholders.
• Estimate, coordinate, and manage show services, including but not limited to: Transportation and logistics, Material handling, Installation and dismantle (I&D), Electrical, internet, air, and water services, Catering and porter services, Fire watch and security, Lighting, audiovisual, and rigging services, Forklift, boom lift, and scissor lift rentals, Cleaning services, Lead retrieval systems, Carpet, floral, and photography services, Off-site event services and other venue-related requirements.
• Develop and present show service proposals to clients.
• Order and coordinate show services within established project timelines.
• Coordinate show service plans with CAD teams for facility and general contractor submissions.
• Adhere to internal project workflows and best practices to support efficient project execution.
• Communicate proactively with internal teams and external partners throughout all project phases.
• Obtain and distribute Certificates of Insurance (COIs), Exhibitor Appointed Contractor (EAC) forms, and other required documentation.
• Collect and manage client-provided graphic files according to project schedules.
• Produce shipping documentation and coordinate transportation logistics.
• Assemble and distribute show summaries, supervisor packets, and project documentation as required.
• Distribute work orders and coordinate staff assignments.
• Communicate daily with production teams regarding project updates, changes, and requirements.
• Manage client products, giveaways, and exhibit assets while in transit, storage, or on-site.
• Reserve, track, ship, receive, and return client properties, ensuring accurate inventory records and future availability.
• Coordinate inventory management activities with Project Managers and the Logistics Department.
• Create and process purchase orders.
• Submit invoicing requests and support project billing activities.
• Complete project reconciliations and final invoicing.
• Enter time accurately and promptly into EMS.
• Prepare and submit expense reports promptly.
• Support project closeout activities and final job documentation.
• Foster strong working relationships across Sales, Design, Production, Logistics, and Operations teams.
• Assist with onboarding, training, and mentoring new team members as needed.
• Perform additional duties and special projects as assigned by the Account Executive or Director of Client Services.

Benefits

• Equal opportunity employer.
• Consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other status protected by federal, state, or local law.
• Celebration of diversity and commitment to creating an inclusive environment for all employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree