Trade Sales Account Manager

Havenly•Dallas, TX

3d•Hybrid

About The Position

Havenly Brands is seeking a Trade Sales Account Manager to expand its trade business across its home furnishing brands, including Interior Define, The Citizenry, and The Expert. This role is crucial for increasing sales from both new and existing interior design professionals. The Account Manager will act as a trusted partner, product expert, and account owner for all Havenly brands, focusing on building relationships and ensuring clients find the right products.

Requirements

2–3+ years of sales experience, preferably in B2B or account management.
Experience working with a CRM and using data and analytics to inform outreach and decision-making.
Strong written and verbal communication skills.
A genuine passion for relationship-building.
Self-starter mentality with a positive, collaborative attitude.
Comfort managing multiple accounts and priorities simultaneously.
Ability to work in-person with clients and at local offices or retail locations at least two days per week.
Applicants must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

HubSpot experience is a plus.
An eye for design or genuine interest in the home furnishings and interior design industry is a plus.

Responsibilities

Manage a portfolio of high-potential and active Trade accounts to drive GMV growth and customer retention.
Serve as the primary point of contact for design firms throughout their customer journey, including onboarding, education, purchase support, and ongoing account development.
Provide trade client sourcing and procurement support, guiding clients through product selection, customization, and purchase execution.
Develop and implement account-level strategies and tactics to engage the book of business, identify new opportunities, and build long-term relationships.
Represent the brands through in-person client meetings, events, and industry touchpoints, with a minimum expectation of two days per week onsite at offices or local retail locations.
Track pipeline activity and account performance using CRM tools to manage accounts and identify opportunities.
Drive GMV growth by identifying and activating opportunities within existing and newly onboarded Trade accounts.
Promote engagement with the trade loyalty program, helping design firms access enhanced perks and benefits.
Develop deep expertise across Havenly's brands, product assortments, and trade program benefits to provide confident and credible consultation.
Ensure a high-quality trade experience by collaborating with internal teams to share client feedback and advocate for improvements.
Maintain consistent and organized pipeline management to keep opportunities moving and relationships strong.