Trade Retail Manager, North America

Monica Vinader•New York, NY

27d•$90,000 - $110,000•Hybrid

About The Position

Monica Vinader is seeking a Trade Retail Manager for North America to lead the brand's presence within partner stores. This is a leadership role focused on driving sales, maintaining brand standards, and enhancing customer experience in a rapidly growing market. The manager will oversee a team of Regional Trade Specialists and Sales Leads, acting as the primary brand representative in the market and working closely with partner store leadership. The role involves significant in-store time for coaching, selling, and training, with the goal of elevating the brand's presentation and performance across all partner locations.

Requirements

Ability to document authorization to work in the United States.
Valid passport and ability to travel to Canada and Mexico.
Communicates Effectively: Tailors messages to the audience and drives two-way communication.
Collaborates Proactively: Builds alignment across functions and encourages open dialogue.
Coaches & Develops Others: Provides timely feedback and grows capability.
Workflow Management: Plans resources, adapts timelines, and sets clear expectations.
Dives Deep: Uses data for decision-making and tests assumptions.
Focuses on the Right Thing: Prioritizes work based on value and risk.
Delivers Results: Drives team accountability and holds standards.
Challenges & Commits: Facilitates debate and aligns the team after decisions.
Embraces Change: Guides the team through change and maintains focus.
Reflects & Learns: Encourages team learning and retrospectives.
Functional/Technical Expertise: Supports technical delivery and provides guidance as a subject matter lead.
Applies Knowledge with Impact: Links team actions to commercial value and solves problems.
Stays Current: Promotes upskilling and shares new developments.
Hands-on, solutions-focused, and entrepreneurial.
Collaborates openly with humility, honesty, and humour.
Embraces learning, teaching, and personal growth.
Resilient, adaptable, and self-motivated in a creative environment.
Willingness to speak up when unsure and act quickly to find answers.

Nice To Haves

Experience in the luxury jewelry or fashion industry.
Experience managing a remote or field-based team.
Experience with retail operations, visual merchandising, and sales incentives.
Knowledge of engraving and welding processes in a retail setting.

Responsibilities

Lead, coach, and develop the North America Field team, including Regional Trade Specialists and Sales Leads, focusing on objectives, performance, development, and career progression.
Establish the team's operating rhythm, including weekly priorities, monthly business reviews, and quarterly goals aligned with door-level plans.
Foster commercial fluency within the team, enabling them to analyze and act on sales data independently.
Manage recruitment, onboarding, and succession planning for the Specialist population and contingent workforce.
Maintain consistent standards across all regions while accommodating local market differences.
Effectively manage a dispersed, high-travel team, focusing on workload, coverage, wellbeing, and retention.
Own consumer sales delivery across all partner stores, including Nordstrom Stores and Holt Renfrew, translating annual plans into actionable regional and door-level targets.
Lead the Nordstrom Stores relationship, conducting weekly trade reviews, identifying risks and opportunities, and providing recommendations.
Establish trade retail delivery in new partner locations independently.
Provide feedback on assortment, inventory, and space opportunities to Account Management and Merchandising teams based on shop floor insights.
Design and implement sales incentives and activations to drive sell-through and profitable growth.
Engage in on-floor selling during peak periods, key launches, events, and sales.
Build strong relationships with partner store managers, DRMs, and regional leadership.
Directly line manage Sales Leads in Holt Renfrew locations, overseeing objectives, performance, development, scheduling, and wellbeing.
Ensure Holt Renfrew doors meet the same ownership standards as Nordstrom Stores regarding sales targets, events, retail operations, and brand standards.
Support the Canadian market launch and stabilization, integrating Canadian locations into the wider estate.
Develop strong working relationships with Holt Renfrew store and regional management.
Plan and execute the North American trade trunk show and activation calendar, including planning, targeting, resourcing, delivery, and reporting.
Set and track sales targets for all events, reporting performance and learnings.
Secure partner buy-in, staffing, inventory accuracy, and readiness for activations.
Collaborate with the NA Leadership Team to execute activations effectively.
Develop a scalable activation playbook for the growing estate.
Define and ensure adherence to retail excellence standards in partner environments, including shop-in-shop condition, visual merchandising, and fixtures.
Manage and escalate issues related to shop-in-shop condition and visual merchandising.
Lead training on Brand Story, Product Knowledge, engraving, and welding to empower partner store teams.
Act as a brand ambassador for the piercing and welding rollout.
Partner with US Operations, Account Management, and Customer Care on repairs, special orders, and service escalations.
Support bi-annual inventory cycles and audit readiness across partner stores.
Coach and develop direct reports, ensuring fair and consistent application of company policies.
Recognize and celebrate team successes.
Manage team performance, attendance, and incidents.
Support team wellbeing through guidance on workflow management and prioritization.
Lead by example, embodying company behaviors, competencies, and values.
Empower the team to make decisions and identify learning opportunities.
Collaborate with the People & Culture team on sensitive matters.