Trade Retail Manager, North America

Monica Vinader•Los Angeles, CA

27d•$90,000 - $110,000•Hybrid

About The Position

Monica Vinader is seeking a Trade Retail Manager for North America to lead the brand's presence within partner stores and build a team to support this. This is a people-first leadership role in a rapidly growing market, responsible for sales delivery, brand standards, and customer experience across all partner locations in the US and Canada. The role involves significant time spent in stores, coaching, selling, and training, acting as the primary brand representative to partner store leadership and internal teams.

Requirements

Ability to document authorization to work in the United States.
Valid passport and ability to travel to Canada and Mexico.
Communicates Effectively: Tailors messages to the audience and drives two-way communication.
Collaborates Proactively: Builds alignment across functions and encourages open dialogue.
Coaches & Develops Others: Provides timely feedback and grows capability.
Workflow Management: Plans resources, adapts timelines, and sets clear expectations.
Dives Deep: Uses data for decision-making and encourages team curiosity.
Focuses on the Right Thing: Prioritizes work based on value and risk.
Delivers Results: Drives team accountability and holds standards.
Challenges & Commits: Facilitates debate and aligns the team after decisions.
Embraces Change: Guides the team through change and maintains focus.
Reflects & Learns: Encourages team learning and retrospectives.
Functional/Technical Expertise: Supports technical delivery and provides guidance as a subject matter lead.
Applies Knowledge with Impact: Links field activity to commercial value and solves problems.
Stays Current: Promotes upskilling and shares new developments.
Hands-on, solutions-focused, and entrepreneurial.
Collaborates openly with humility, honesty, and humour.
Embraces learning, teaching, and personal growth.
Resilient, adaptable, and self-motivated in a creative environment.
Willingness to speak up when unsure and act fast to find solutions.

Nice To Haves

Experience in the luxury goods or jewelry industry.
Experience managing a remote or field-based team.
Experience with retail partnerships and key accounts like Nordstrom and Holt Renfrew.
Proficiency in data analysis and reporting tools.
Experience in training and development programs.
Knowledge of visual merchandising principles.
Experience with event planning and execution.

Responsibilities

Lead, coach, and develop the North America Field team, including Regional Trade Specialists and Sales Leads.
Set the operating rhythm for the team, including weekly priorities, monthly business reviews, and quarterly goals.
Build commercial fluency within the team, enabling them to analyze and act on sales data.
Manage recruitment, onboarding, and succession planning for field teams and contingent workforces.
Maintain consistent standards across all regions while accommodating local market differences.
Effectively manage a dispersed, high-travel team, focusing on workload, coverage, wellbeing, and retention.
Own consumer sales delivery across all partner stores, translating annual plans into actionable targets.
Lead the relationship with Nordstrom Stores, including weekly trade reviews and proactive risk/opportunity identification.
Establish trade retail delivery in new partner locations.
Provide feedback on assortment, inventory, and space opportunities to relevant teams based on shop floor insights.
Design and implement sales incentives and activations to drive sell-through and profitable growth.
Lead on-floor selling during peak periods, key launches, and events.
Build strong relationships with partner store managers, DRMs, and regional leadership.
Directly line manage Sales Leads in Holt Renfrew locations, overseeing objectives, performance, development, scheduling, and wellbeing.
Ensure Holt Renfrew doors meet the same standards as Nordstrom Stores regarding sales targets, events, operations, and brand standards.
Support the Canadian market launch and stabilization, integrating it into the wider estate.
Build relationships with Holt Renfrew store and regional management.
Plan and deliver the North American trade trunk show and activation calendar, including planning, targeting, resourcing, delivery, and reporting.
Set and track sales targets for events, reporting performance and learnings.
Secure partner buy-in, staffing, inventory accuracy, and readiness for activations.
Collaborate with the NA Leadership Team to execute activations effectively.
Develop a repeatable activation playbook for scalability.
Define and uphold retail excellence standards in partner environments, including shop-in-shop condition, visual merchandising, and equipment.
Escalate standards issues promptly.
Lead training on Brand Story, Product Knowledge, engraving, and welding.
Act as a brand ambassador for piercing and welding rollouts.
Partner with operations, account management, and customer care on repairs, special orders, and service escalations.
Support bi-annual inventory cycles and audit readiness.
Coach and develop direct reports, ensuring fair and consistent application of company policies.
Recognize and celebrate successes.
Manage team performance, attendance, and incidents.
Support team wellbeing through guidance on workflow management and prioritization.
Lead by example, embodying company behaviors, competencies, and values.
Empower the team to make decisions and learn from a 'test and learn' approach.
Collaborate with the People & Culture team on complex matters.