Trade Floor Support Engineer

Millennium•New York, NY

9d•$175,000 - $250,000

About The Position

Millennium is a global, diversified alternative investment firm, founded in 1989. Defined by evolution, innovation and focus, Millennium’s mission is to deliver results for our investors. Our people are empowered with both independence and support: the autonomy to pursue ideas with conviction and the backing of a global network committed to collaboration, disciplined risk management and continuous learning. With opportunities to deepen expertise and accelerate development, talent at Millennium is equipped to adapt, evolve and build lasting impact over time. Discover how transformative growth accelerates impact. Core to the health and growth of our business, Millennium’s Information Technology organization supports a flexible, scalable technology environment powered by advanced proprietary systems and the continued development of next-generation analytical and trading capabilities. Within this organization, the Trade Floor Support team partners directly with front-office users to deliver responsive, high-touch technology support across trading floor systems, end-user platforms, market data tools, and related infrastructure in a fast-paced, business-critical environment.

Requirements

5+ years of progressive technical support experience in an enterprise environment, preferably within financial services, trading firms, hedge funds, or large financial technology organizations
Bachelor’s degree in Computer Science, Information Technology, or a related field
Strong experience supporting Windows environments, Microsoft Office and Office 365, mobile devices, VDI, Citrix, and end-user desktop technologies
Solid knowledge of Active Directory, Exchange, remote access solutions, and core troubleshooting across user platforms and connectivity
Familiarity with ITIL frameworks and hands-on experience using tools such as ServiceNow for incident, problem, and change management
Experience supporting market data platforms and vendor integrations, including Bloomberg, LSEG Workspace, ICE, and related desktop tooling
Strong customer service, communication, and problem-solving skills, with the ability to prioritize effectively and perform under pressure in a fast-moving environment
Proactive, collaborative approach with a strong sense of ownership

Nice To Haves

Availability for night and weekend shifts and light travel to branch offices

Responsibilities

Serve as a primary technology contact for trading business units, delivering responsive support and helping ensure a seamless end-user experience
Provide hands-on technical support across desktop technology, Windows environments, Microsoft Office and Office 365, mobile devices, VDI, and Citrix
Troubleshoot issues across market data platforms, including Bloomberg, LSEG Workspace, and ICE, as well as related Excel plug-ins and API integrations
Manage and communicate incidents, problems, and changes through ServiceNow, keeping stakeholders informed on status, impact, and resolution
Support trading floor operations, including adds, moves, changes, remote access tools, and day-to-day user enablement
Troubleshoot basic network and telecommunications connectivity issues to support business continuity and timely issue resolution
Partner with cross-functional teams on firmwide technology initiatives, while adhering to ITIL best practices across CMDB, incident management, change management, and quality metrics
Assist with server and data center support as needed, while continuing to build technical knowledge and strengthen support capabilities