Trade Desk Support Engineer

DV Trading•Chicago, IL

3d•Onsite

About The Position

We are hiring a trade desk support engineer to join our IT department to handle L1 thru L3 level support of service requests/incidents in a professional and timely manner. Customer service and production support are the most important aspects of this role.

Requirements

Minimum 3 years of relevant experience
Strong working knowledge of UNIX environment/Unix commands
Database knowledge with sql - MySQL, InfluxDB
Strong scripting knowledge - Python/Bash
Minimum B.S. in Computer Science or equivalent
Excellent interpersonal and communication skills are essential
Ability to switch and track various ongoing tasks and issues is required
Attention to detail in problem solving
Ability to work under pressure within a dynamic trading environment
Ability to work independently and collaboratively within a team

Nice To Haves

Experience using Jira as a ticket/work request system
Experience using Grafana/InfluxDB/Icinga
Linux desktop support experience
Experience with version control systems such as git/puppet
Network troubleshooting and analysis experience

Responsibilities

Monitoring and alerting of critical trading system environments
Proactive identification and resolution of production issues
Development of tools and driving efficiency/stability improvements/ automation with scripting
Troubleshooting and resolution of complex systems issues
Production Deployments of all infrastructure components
Off hours pager support on a rotating schedule