Trackside IT Support Engineer

Oshkosh Corporation•Huntersville, NC

1d•$79,300 - $126,900•Onsite

About The Position

Pratt Miller is a product development company in motorsports, defense, and mobility industries providing clients with product engineering and low-volume production solutions. Our range of research & development, engineering, prototype manufacturing, test & validation, and low-rate production capability help our customers bring their high-quality products to market faster. The NASCAR Track Support Representative will provide on-site trackside support for Pratt Miller software tools and technology initiatives at NASCAR races. Support will focus on proprietary data acquisition, processing, management, and delivery. The ideal candidate will possess a technical background, preferably in computer science/IT, and have 3 or more years of experience working with both Microsoft Windows and Linux operating systems, and network design and management. Experience development in .NET and python is preferred but not required. The ideal candidate will have strong interpersonal and communication skills. A positive attitude, and an established ability to operate in high pressure environments is preferred. Experience in motorsports, specifically NASCAR, is a plus, but not a requirement.

Requirements

BS or MS in Engineering or Computer Science or equivalent
At least 3 years of experience in Information Technology, Systems Support, or Database Administration
Understanding of Microsoft Windows/Windows Server operating systems
Understanding of Linux operating systems
Experience with networking concepts (domains, authentication, security groups, maintenance, and networking)
Background in enterprise-level software deployment and support
Experience designing and implementing networking infrastructure
Experience in soldering
Knowledge of basic (non-line level) electrical systems
Demonstrated capability to research, understand, and implement new technology
Ability to work independently but seek additional assistance when required
Attention to detail and drive for quality
Strong work ethic
Team player

Nice To Haves

Experience development in .NET and python is preferred but not required
Strong interpersonal and communication skills
A positive attitude, and an established ability to operate in high pressure environments is preferred
Experience in motorsports, specifically NASCAR, is a plus, but not a requirement
Outgoing personality, excellent interpersonal and communication skills, and a customer-focused attitude
Ability to troubleshoot complex issues and arrive at a practical solution
Trackside experience in motorsports, specifically NASCAR

Responsibilities

Provide on-site technical and user support for all Pratt & Miller software tools at NASCAR Sprint Cup races (41 events per year); also provide limited support for supported Truck teams at companion events
Provide expert-level user support for clients as needed
Proactively check in with clients to identify support needs
Provide first-level support and intermediary communication with higher level support personnel
Actively monitor health and performance of competition tools and services
Provide informal training to end users as needed
Provide support or assistance for other devices and toolsets which interact with Pratt Miller software
Report technical issues and user feedback to Pratt Miller software development staff
Maintain a trackside library of all current versions of Pratt Miller software toolsets and support materials
Implement and support technology-driven projects for communication, data dissemination, and competitive evaluation initiatives
Manage and maintain all trackside technology systems (networking, PCs, internet, satellite)
Receive regular training and updates on Pratt Miller software toolsets utilized in the NASCAR program
Assist in the production and distribution of weekly reports
Attendance at Pratt & Miller meetings
Education / training
Provide feedback on product needs and processes
Support Pratt Miller initiatives as necessary