Trackside IT Support Engineer
About The Position
Pratt Miller, an Oshkosh company, is a product development company serving motorsports, defense, and mobility industries. The Trackside IT Support Engineer provides on-site support for Pratt Miller software tools and technology initiatives at NASCAR races, with a focus on proprietary data acquisition, processing, management, and delivery. The role is the first-level trackside contact for Pratt Miller software tools and supports clients and technology initiatives at NASCAR race events. The position requires extensive independent travel and long hours for 41 events per year. The successful candidate will support trackside technology systems and users, monitor the health and performance of competition tools, help implement technology-driven projects, and communicate issues and feedback to software development staff. The role also includes assisting with weekly reports, training, meetings, and other Pratt Miller initiatives as needed.
Requirements
- At least 3 years of experience in Information Technology, Systems Support, or Database Administration.
- Understanding of Microsoft Windows and Windows Server operating systems.
- Understanding of Linux operating systems.
- Experience with networking concepts, including domains, authentication, security groups, maintenance, and networking.
- Ability to troubleshoot complex issues and arrive at practical solutions.
- Outgoing personality, excellent interpersonal and communication skills, and a customer-focused attitude.
- Ability to work independently and seek additional assistance when required.
- Attention to detail, drive for quality, strong work ethic, and ability to work as a team player.
- Experience in soldering.
- Knowledge of basic, non-line-level electrical systems.
- Demonstrated ability to research, understand, and implement new technology.
- Ability to travel independently and work long hours for 41 events per year.
- Ability to lift 50 pounds.
- Ability to occasionally perform elevated work or work in an enclosed environment.
- Acceptance of operating in an environment with inherent risk.
Nice To Haves
- BS or MS in Engineering or Computer Science, or equivalent.
- Background in enterprise-level software deployment and support.
- Experience designing and implementing networking infrastructure.
- Development experience in .NET and Python.
- Motorsports experience, specifically NASCAR.
- A positive attitude and established ability to operate in high-pressure environments.
Responsibilities
- Provide on-site technical and user support for Pratt Miller software tools at NASCAR Sprint Cup races and limited support for supported Truck teams at companion events.
- Provide expert-level user support for clients as needed and proactively check in with them to identify support needs.
- Provide first-level support and communicate with higher-level support personnel.
- Monitor the health and performance of competition tools and services.
- Provide informal training to end users as needed.
- Support other devices and toolsets that interact with Pratt Miller software.
- Report technical issues and user feedback to Pratt Miller software development staff.
- Maintain a trackside library of current Pratt Miller software tool versions and support materials.
- Implement and support technology-driven projects for communication, data dissemination, and competitive evaluation.
- Manage and maintain trackside technology systems, including networking, PCs, internet, and satellite systems.
- Receive training and updates on Pratt Miller software toolsets used in the NASCAR program.
- Assist in producing and distributing weekly reports.
- Attend Pratt Miller meetings and provide feedback on product needs and processes.
- Support Pratt Miller initiatives as necessary.
Benefits
- Competitive total rewards package.
- Opportunities to support team member growth and success.
- People-first culture.
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What This Job Offers
Job Type
Full-time
