TRACK Program Manager

HF Sinclair•Dallas, TX

17d•Hybrid

About The Position

HF Sinclair's TRACK Contractor Management Program Leader is responsible for the enterprise-wide leadership, implementation, and continuous enhancement of the TRACK Contractor Management Platform (CMP). This role champions innovation by introducing new technologies and process improvements to optimize contractor timekeeping, cost visibility, and compliance. The role ensures TRACK is used as the system of record for contractor labor, equipment, and material across all HF Sinclair locations. This individual fosters collaboration across functions to enhance system adoption, elevate awareness, and enable data-driven decisions that improve operational efficiency and cost control.

Requirements

A minimum of four years of experience in supervisory and/or direct job experience required.
Experience in contract administration or similar related experience in maintenance, engineering, purchasing, accounting or other petrochemical support positions is preferred.
Experience with system implementation, stakeholder engagement, and process optimization strongly preferred.
Strategic thinker with a continuous improvement mindset.
Demonstrated ability to implement new technologies and drive system adoption.
Strong analytical skills with the ability to convert data into actionable insights.
Advanced interpersonal and communication skills, capable of engaging all levels of the organization.
Proficient in project management, change management, and cross-functional coordination.
Working knowledge of contractor management platforms, ERP systems, gate/badging software, and reporting tools.
Demonstrated experience interpreting contracts and aligning execution with commercial terms.
Directly manages a network of TRACK Coordinators across all HF Sinclair sites.
Serves as the single point of contact for the overall TRACK program and its impact on contractor cost management, system compliance, and operational return.
Manages Track Coordinators at each implemented location (refineries).
Single point of contact for the overall HollyFrontier Track Program including its financial return to the organization.

Nice To Haves

Experience in contract administration or similar related experience in maintenance, engineering, purchasing, accounting or other petrochemical support positions is preferred.
Experience with system implementation, stakeholder engagement, and process optimization strongly preferred.

Responsibilities

Serve as the enterprise owner of the TRACK CMP, leading implementation, optimization, and continuous improvement efforts across all sites.
Proactively identify and implement emerging technologies, automation tools, and process enhancements to reduce manual effort, improve efficiency, and increase data accuracy and reporting capabilities.
Lead enterprise-level testing, upgrades, and integrations with feeder systems (e.g., gate access, ERP, contractor feeds).
Design, standardize, and evolve TRACK-related processes to ensure consistent, scalable workflows across all locations.
Develop metrics and KPIs to measure program effectiveness, drive accountability, and enable proactive decision-making.
Act as the primary liaison with key stakeholders including Accounting, Procurement, IT, Corporate and Plant Leadership.
Clearly communicate TRACK’s purpose, value, and functionality clearly across the enterprise to increase awareness, alignment, and consistent usage.
Develop and execute enterprise-wide training programs to ensure end users (including internal teams and contractors) are equipped to use the system effectively.
Lead change management initiatives and stakeholder engagement strategies to support successful adoption and long-term sustainability of TRACK processes.
Monitor compliance across all locations; address gaps through data analysis, targeted interventions, and stakeholder collaboration.
Resolve policy and operational issues related to TRACK usage, approvals, overrides, and exception handling (e.g., missing gate punches, off-site work).
Review and enhance TRACK work processes regularly to ensure continuous alignment with evolving business needs.
Foster strong partnerships with internal teams including Procurement, Category Management, Maintenance, and Accounting to ensure TRACK system configurations align with contractual obligations, labor strategies, and cost control requirements.
Serve as the central point of coordination to resolve cross-functional issues related to pay formulas, skill classifications, cost allocations, and schedule alignment within TRACK.
Engage proactively with external contractors to drive compliance with timekeeping requirements, reinforce accountability, and support consistent, accurate data entry.
Facilitate alignment across stakeholder groups to ensure TRACK supports enterprise objectives related to operational efficiency, labor visibility, and contractor performance.
Oversee the enterprise reporting strategy for TRACK, including real-time dashboards and ad-hoc reporting to enable labor, equipment, and cost visibility.
Act as a subject matter expert in TRACK data reporting and analysis, enabling visibility into trends, compliance, and cost-saving opportunities.
Directly manage TRACK Coordinators across all HF Sinclair sites, providing guidance, performance feedback, and development opportunities.
Foster a high-performance culture focused on standardization, accountability, and continuous improvement.
Facilitate knowledge sharing and alignment of best practices to support TRACK program maturity across the enterprise.
Lead or contribute to strategic initiatives, special assignments, and enterprise-level projects that support HF Sinclair’s broader operational, financial, and digital transformation goals.