Track Marshal
About The Position
Andretti Indoor Karting & Games is hiring a part-time Track Marshal. The role focuses on anticipating guest needs and exceeding service expectations while creating a fun, exciting, and safe racing atmosphere. Track Marshals assist guests in various capacities and uphold the company’s quality and guest-satisfaction standards. The position involves communicating racing requirements and safety guidelines, monitoring guest behavior, maintaining karts and track areas, and processing races using point-of-sale and timing systems. Guest service or hospitality experience is preferred but not required.
Requirements
- High school diploma or equivalent.
- Ability and desire to remain pleasant, upbeat, and sociable throughout the workday.
- Ability to work a varied schedule, including days, nights, holidays, and weekends.
- Ability to walk or stand for extended periods.
- Ability to lift up to 15 pounds regularly and continuously, and occasionally lift or stock up to 50 pounds.
- Ability to perform tasks involving organization, bending, reaching, turning, lifting, and climbing.
- Ability to communicate quickly and accurately.
- Manual dexterity to use and operate necessary equipment.
- Ability to understand, follow, and maintain safety standards at all times.
Nice To Haves
- Prior guest service or hospitality experience.
- Experience with family entertainment centers.
Responsibilities
- Welcome visitors in a friendly and positive manner.
- Explain racing requirements and safety guidelines to guests in a friendly, confident manner.
- Provide a safe racing experience for every participating guest.
- Deliver energetic guest service with a sense of urgency.
- Maintain, repair, and clean karts, the track, and briefing areas.
- Process guest races using point-of-sale and timing systems.
- Ensure karts are running and operating properly.
- Observe, instruct, and monitor guests for safety and adherence to guidelines.
- Assist with guest recovery and help ensure positive guest experiences.
- Maintain working knowledge of the Andretti brand, products, policies, and procedures.
- Communicate clearly and professionally with guests and coworkers while interacting enthusiastically.
- Know facility emergency procedures.
- Perform assigned opening, running, and closing department duties.
Benefits
- 401(k) with company match
- Top-tier pay
- Opportunities for career growth and promotion
- Support for ongoing professional development and training
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
