TPR Market Physician Clinical Systems Specialist - Hybrid based in Detroit, MI

Conifer Health Solutions•Dallas, MI

6d•Hybrid

About The Position

The TPR Market Physician Clinical Systems Specialist works under the direct supervision of the Market Clinical Informatics Manager and follows established policies and procedures. The role serves as a clinical application expert, primarily training TPR office staff to use clinical applications efficiently, including Athena, Dragon, Medi-Mobile, and Collector. The specialist provides proactive at-the-elbow support, conducts purposeful clinic rounding, and directly supports providers and staff to help integrate applications into clinical workflows. The role promotes consistent and effective application use in alignment with policy, procedure, and standards, and may create educational content for providers and staff. The specialist gathers suggestions and feedback from physicians, clinicians, and office staff and communicates that information to the Market Clinical Informatics Director. In collaboration with the Market Clinical Informatics Manager, the specialist works to improve clinician satisfaction with applications, promote the voice of the customer, and improve information systems service and support. The position requires being in or able to commute to the market daily, with up to 25% travel outside the market and 75% travel within it. The selected candidate must pass a Motor Vehicle Record check.

Requirements

At least one year of experience in an ambulatory clinical setting, such as physician clinics or other outpatient settings.
At least one year of prior experience using and/or implementing clinical information systems.
High school diploma or GED.
Ability to develop, maintain, and collaborate with clinicians.
Ability to problem-solve and resolve conflict.
Understanding of clinical workflow and ability to integrate technology into clinical practice.
Excellent verbal, presentation, and written communication skills.
Ability to serve as a model of credibility, professionalism, and customer service.
Must be in or able to commute to the market daily.
Must pass a Motor Vehicle Record check.

Nice To Haves

Athena experience.

Responsibilities

Provide onsite onboarding and training for physicians and support staff in outpatient offices on Athena, Patient Portal, Phreesia, MediMobile, Dragon dictation, and Virtual Visits.
Assist with systems implementation activities, including analysis, design, configuration, testing, and support.
Review and share new system release items with critical stakeholders, and test features to ensure compliance with Tenet policies.
Provide onsite weekly recommendations on requests related to EHR workflows and functionality.
Assist with custom template development, scheduling templates, EPCS setup, HIE requests, TAO requests, and practice role requests.
Schedule proactive onsite clinic visits to assess adoption and efficient use of clinical systems and address issues raised by clinic staff.
Create and submit visit reports to leadership.
Monitor end-user reports to assess trends and identify opportunities to increase efficiency.
Enter and process TenetOne tickets, including patient merges, training requests, and offboards.
Conduct new-hire CSS orientation.
Create and review educational materials on a regular cadence.
Provide suggestions and feedback from physicians, clinicians, and office staff to the Market Clinical Informatics Director.
Collaborate with the Market Clinical Informatics Manager to improve application satisfaction, promote the voice of the customer, and improve IS service and support.
Perform other duties as assigned by the supervisor.