TPR Market Physician Clinical Systems Specialist - Hybrid based in Detroit, MI
About The Position
The TPR Market Physician Clinical Systems Specialist functions as a clinical application expert under the direct supervision of the Market Clinical Informatics Manager and in accordance with established policies and procedures. The specialist trains TPR office staff to use clinical applications, including Athena, Dragon, Medi-Mobile, and Collector, and provides proactive at-the-elbow support to clinic staff. Through purposeful clinic rounding and direct support for providers and staff, the specialist helps users integrate clinical applications into clinical workflows and use the applications consistently and effectively in alignment with policies, procedures, and standards. The specialist may create educational content for providers and staff, regularly solicits feedback and suggestions from physicians, clinicians, and office staff, and communicates this information to the Market Clinical Informatics Director. In collaboration with the Market Clinical Informatics Manager, the specialist works to improve physician and clinician satisfaction with clinical applications, promote the voice of the customer, and improve information systems service and support. The role requires being in or able to commute to the market daily. Travel is up to 25% outside the market and 75% within the market. The selected candidate must pass a Motor Vehicle Record check.
Requirements
- At least one year of experience in an ambulatory clinical setting, such as physician clinics or other outpatient settings.
- At least one year of prior experience using and/or implementing clinical information systems.
- High school diploma or GED.
- Ability to develop, maintain, and collaborate with clinicians.
- Ability to problem-solve and resolve conflict.
- Understanding of clinical workflows and ability to integrate technology into clinical practice.
- Excellent verbal, presentation, and written communication skills.
- Ability to serve as a model of credibility, professionalism, and customer service.
- Must be in or able to commute to the market daily.
- Must pass a Motor Vehicle Record check.
Nice To Haves
- Athena experience preferred.
Responsibilities
- Provide onsite onboarding and training for physicians and support staff in outpatient offices on Athena, Patient Portal, Phreesia, MediMobile, Dragon dictation, and Virtual Visits.
- Assist with systems implementation, including analysis, design, configuration, testing, and support activities.
- Review and share new system release items with critical stakeholders; test features and ensure they comply with Tenet policies.
- Provide onsite weekly recommendations on requests related to EHR workflows and functionality.
- Assist with custom template development, scheduling templates, EPCS setup, HIE requests, TAO requests, and practice role requests.
- Proactively schedule onsite clinic visits to assess adoption and efficient use of clinical systems and address issues raised by clinic staff.
- Create and submit visit reports to leadership.
- Monitor end-user reports to assess trends and identify opportunities to increase efficiency.
- Enter and process TenetOne tickets, including patient merges, training requests, and offboards.
- Conduct new-hire CSS orientation.
- Create and review educational materials on a regular cadence.
- Provide suggestions and seek feedback from physicians, clinicians, and office staff, and communicate findings to the Market Clinical Informatics Director.
- Collaborate with the Market Clinical Informatics Manager to improve satisfaction with clinical applications, promote the voice of the customer, and improve IS service and support.
- Perform other duties as assigned by the supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
