Tower Operations Supervisor

DO & CO • Boston, MA

10d • $70,000 - $75,000

About The Position

DO & CO is seeking a dynamic, energetic, and eager Tower Operations Supervisor in Boston. The role coordinates day-to-day airline catering activities on the airport operating area (AOA), supporting safe and timely execution, onboard service readiness, and minimal service disruptions or departure delays. The supervisor works closely with DO & CO Dispatch, local operational teams, Delta Air Lines stakeholders, flight attendants, and airport tower personnel. The position also supports charter operations, irregular operations, food safety compliance, operational risk management, and safety protocols.

Requirements

• High school diploma or equivalent.
• 3–5 years of experience in the airline catering industry.
• Strong understanding of end-to-end airline catering operations, including production, dispatch, transportation, and ramp (AOA) execution.
• Working knowledge of food safety and HACCP principles, particularly during IROPs.
• Proficiency in Microsoft Office applications, including Outlook, Excel, and Word.
• Successfully complete the mandatory airport security clearance process, meet applicable TSA and U.S. Customs requirements outlined in 49 CFR §1542.209, and obtain the appropriate airport-issued identification badge.
• Ability to work long hours on foot and in environments with varying temperatures.
• Flexibility to work different shifts, including nights, weekends, and holidays, based on business needs.

Responsibilities

• Coordinate day-to-day catering activities on the AOA to support safe, timely execution.
• Monitor Flight Family for missing catering items or equipment and coordinate corrective actions with Catering Dispatch.
• Monitor changing operational conditions, set local catering priorities, and coordinate flight prioritization as needed.
• Support Delta Air Lines charter operations and associated catering requirements.
• Coordinate with DO & CO Dispatch and local operational teams to promptly resolve catering-related issues.
• Partner with the local Delta Tower (ACS) to coordinate ramp activities, maintain clear access for catering trucks, and minimize gate congestion.
• Coordinate with the Gate Keeper in the Delta Tower (ACC) regarding aircraft swaps, operational changes, and catering-related requirements.
• Support flight attendants by addressing catering questions, concerns, and last-minute requirements, coordinating timely resolutions with operational teams.
• Serve as a primary operational contact for catering-related delays and support root cause analysis, documentation, and follow-up actions.
• Communicate operational challenges, service risks, and significant developments to DO & CO leadership and relevant Delta stakeholders.
• Promote and reinforce ramp, food, and operational safety standards.
• Support compliance with applicable food safety requirements during routine operations, flight delays, gate returns, and IROPs; escalate potential food safety concerns as required.
• Monitor local weather, airport restrictions, and other factors affecting catering operations.
• Understand and activate high-wind safety protocols in accordance with local airport authority guidance.
• Become familiar with catering business continuity plans and support their execution during IROPs.
• Identify operational risks and coordinate corrective actions to minimize service disruptions.

Benefits

• Competitive pay of $70,000–$75,000.
• Daily complimentary breakfast, lunch, and dinner.
• Full-time employees are eligible for a 401(k) and medical, dental, and vision benefits.
• Career development opportunities nationally and internationally.
• Opportunity to attend world-class events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED