Tower Operations Supervisor

DO • East Boston, MA

9d • Onsite

About The Position

DO & CO is hiring a Tower Operations Supervisor in Boston to coordinate day-to-day airline catering activities on the airport air operations area (AOA), supporting safe and timely execution. The role monitors flights and changing operating conditions, coordinates catering priorities and corrective actions, and supports Delta Air Lines charter operations. It works closely with DO & CO Dispatch, local operations teams, Delta Tower personnel, and flight attendants to resolve issues and maintain service readiness.

The supervisor serves as a primary operational contact for catering-related delays, supports root cause analysis and follow-up, communicates service risks and significant developments, and reinforces ramp, food, and operational safety. The position also monitors weather and airport restrictions, follows high-wind safety protocols, and supports business continuity and irregular-operations response. It requires airport security clearance and the ability to work on foot in varying temperatures, with shift flexibility based on business needs.

Requirements

• High school diploma or equivalent.
• 3–5 years of experience in the airline catering industry.
• Strong understanding of end-to-end airline catering operations, including production, dispatch, transportation, and ramp (AOA) execution.
• Working knowledge of food safety and HACCP principles, particularly during IROPs.
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
• Successfully complete the mandatory airport security clearance process for the assigned location, meet applicable TSA and U.S. Customs requirements under 49 CFR §1542.209, and obtain the appropriate airport-issued identification badge.
• Ability to work long hours on foot and in environments with varying temperatures.
• Flexibility to work different shifts, including nights, weekends, and holidays, based on business needs.

Responsibilities

• Coordinate day-to-day catering activities on the AOA to support safe, timely execution.
• Monitor Flight Family for missing catering items or equipment and coordinate corrective actions with Catering Dispatch.
• Monitor changing operational conditions, establish local catering priorities, and coordinate flight prioritization as needed.
• Support Delta Air Lines charter operations and associated catering requirements.
• Coordinate with DO & CO Dispatch and local operational teams to resolve catering-related issues.
• Partner with the local Delta Tower (ACS) to coordinate ramp activities, maintain access for catering trucks, and minimize gate congestion.
• Coordinate with the Gate Keeper in the Delta Tower (ACC) regarding aircraft swaps, operational changes, and catering requirements.
• Support flight attendants by addressing catering-related questions, concerns, and last-minute requirements and coordinating resolutions.
• Serve as a primary operational contact for catering-related delays and support root cause analysis, documentation, and follow-up actions.
• Communicate operational challenges, service risks, and significant developments to DO & CO Leadership and relevant Delta stakeholders.
• Promote and reinforce ramp, food, and operational safety standards.
• Support compliance with applicable food safety requirements during routine operations, delays, gate returns, and IROPs, escalating potential concerns as required.
• Monitor local weather, airport restrictions, and other factors affecting catering operations.
• Understand and activate high-wind safety protocols in accordance with local airport authority guidance.
• Understand catering business continuity plans and support their execution during irregular operations.
• Identify operational risks and coordinate corrective actions to minimize service disruptions.

Benefits

• Competitive pay of $70,000–$75,000.
• Daily complimentary meals: breakfast, lunch, and dinner.
• 401(k) and medical benefits, including medical, dental, and vision coverage, for full-time employees.
• Career development opportunities nationally and internationally.
• Opportunity to attend world-class events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED