Tours Assistant Manager

Magnum RFM Ice Cream, Inc. (Selecta Philippines)•Waterbury, CT

9d•$48,100 - $72,100•Onsite

About The Position

The Tours Assistant Manager is a highly visible, guest-facing leadership role at the Ben & Jerry’s Waterbury Factory. The role supports day-to-day Factory Tours operations and helps create memorable experiences for visitors while maintaining a fun, safe, and engaging environment for guests and team members. It offers opportunities to develop leadership skills and gain exposure to Tours, Scoop Shop, and Gift Shop operations. The Tours Experience Hospitality Assistant Manager reports to the Tours Experience Hospitality Manager.

Requirements

Experience in hospitality, tourism, retail, food service, or another customer-facing environment.
Experience leading, coaching, mentoring, or supporting team members.
Strong communication, customer service, organizational, and problem-solving skills.
Comfort with public speaking and engaging with groups, or willingness to develop those skills through training and experience.
Initiative, organization, and ability to thrive in a fast-paced, dynamic environment.
Positivity, flexibility, and a sense of humor when handling challenges.
Interest in creating memorable experiences and exceeding guest expectations.
Willingness to learn, grow, and develop leadership skills through hands-on training and coaching.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Valid driver’s license.
Ability to perform the physical requirements of the role.

Responsibilities

Lead engaging Factory Tours and serve as an ambassador for the Ben & Jerry’s brand.
Support, coach, and develop a team of 20–50 employees.
Assist with hiring, onboarding, training, and performance development.
Help oversee daily Hospitality operations, including Tours, Scoop Shop, Gift Shop, guest flow, safety, cleanliness, and cash handling.
Support inventory management, operational reporting, and financial processes.
Collaborate with business leaders on special events, community engagement, and initiatives that improve the visitor experience.
Build a positive and welcoming workplace culture reflecting Ben & Jerry’s values and 3-Part Mission.
Contribute to special projects and continuous improvement efforts.
Lead 30-minute Factory Tours for groups of up to 30 people.
Help manage traffic flow and parking operations.

Benefits

Market-competitive pay and performance-related rewards.
Flexible ways of working.
Support for health, wellbeing, and life outside of work.
Time off to rest and recharge, including paid vacation and holidays.
Ongoing learning and development opportunities.
Hands-on training, mentorship, and leadership development.
Medical, dental, and, where applicable, vision coverage.
Employee assistance programs and wellness initiatives.
Health-related savings and spending accounts.
Retirement savings programs with a competitive matching plan, where applicable.
Life insurance and disability benefits.
Parental leave and sick leave.
Voluntary benefits and additional employee perks, such as corporate discounts, commuter support, or learning support.