Tourism Information Counselor 1-3

State of Louisiana•Baton Rouge, LA

1d•Onsite

About The Position

This is a full-time position located at the State Capitol Welcome Center in Baton Rouge, LA. The Louisiana Office of Tourism is committed to promoting Louisiana as a top travel destination and growing the state’s tourism industry to make tremendous economic impacts in all 64 parishes. To accomplish that goal, we have developed strategic marketing initiatives to maximize our efforts.

Requirements

No training or experience required.

Nice To Haves

An ideal candidate will have a background in customer service, hospitality, or tourism.
Bilingual preferred but not required.

Responsibilities

Meets and greets traveling public, welcoming them to Louisiana.
Gives innovative and engaging tours of the State Capitol and capitol grounds to school groups, dignitaries, and all manner of visitors.
Listens to questions and provides appropriate answers and counsel on how visitors may spend their time in Louisiana.
Encourages visitors to spend more time in Louisiana by suggesting alternative routes and activities.
Answers inquiries, in person, by telephone, email, or other means, about what there is to see and do in Louisiana.
Works with other counselors and supervisor to secure reliable information on current activities, festivals, attractions, lodging, restaurants, and other tourism related businesses in order to be knowledgeable about pertinent events, exhibits, activities, and new developments in tourism business, and to continually increase general knowledge of the state.
Works with other travel counselors and the supervisor to continually compile, file, and update reference materials, and utilizes the internet responsibly in order to increase the resources available and to find answers’ to visitors unusual questions.
Attends and participates in job safety training, position and center specific training, and other courses that may be required or recommended.
Undertakes clerical assignments including but not limited to brochure ordering and inventory, photocopying, filing, regular entry of visitor register information into the ZIP code database, and brochure placements in racks.
Schedules tours in Outlook and desk calendar.
Must demonstrate and utilize advanced computer skills and knowledge of a wide range of general and proprietary software, Office Suite, Outlook (word processing, spreadsheet, electronic mail, and others) usage of a wide variety of online forms and internet portals.
Must demonstrate and exemplify responsible usage of the internet.