About The Position
Intrepid is seeking Tour Leaders to lead tours throughout Armenia, Georgia and Azerbaijan. Tour Leaders create meaningful travel experiences by helping travellers connect with local cultures, communities and destinations. As the face of Intrepid on the road, they bring destinations to life through authentic experiences, regional knowledge and genuine connections. Working independently with support from Intrepid’s wider team, Tour Leaders balance customer service, safety, trip management and problem-solving to help each journey run smoothly. They navigate unexpected challenges and share the stories, traditions and experiences that make the South Caucasus unique. The role involves flexible travel and extended periods away from home, with some tours lasting up to four weeks. Travel to and from the trip starting location is included. Strong availability during peak travel seasons—May to June and September to October—is essential. Recruitment takes place throughout the year, with training and onboarding dates shared during the recruitment process.
Requirements
- Excellent communication skills in English and at least one local language.
- Strong customer service experience and the ability to build rapport with a broad range of travellers.
- Travel experience throughout the South Caucasus and a passion for sharing knowledge of the region.
- Experience working in customer-facing, tourism, guiding, hospitality or similar environments.
- Basic computer skills, including experience using email, Microsoft Word and Excel.
- Full rights to work across the South Caucasus region.
- Strong availability during peak travel seasons (May to June and September to October).
- Flexibility to travel and spend extended periods away from home, with some tours lasting up to four weeks.
Responsibilities
- Lead tours throughout Armenia, Georgia and Azerbaijan.
- Create meaningful travel experiences and help travellers connect with local cultures, communities and destinations.
- Bring destinations to life through authentic experiences, local knowledge and genuine connections.
- Manage customer service, safety and trip operations while working independently with support from Intrepid’s wider team.
- Solve problems and navigate unexpected challenges to help journeys run smoothly.
- Share the stories, traditions and experiences that make the South Caucasus unique.
Benefits
- Travel to and from the trip starting location is included.
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