Tour Guide - Ryman Auditorium
About The Position
As a Tour Guide at Ryman Auditorium, you will serve as a storyteller and cultural ambassador, sharing the musical heritage and history of the venue. You will lead engaging walking tours through spaces that also host live performances, entertaining guests with approved facts and stories about artists, performances, and the venue. The ideal candidate is outgoing, reliable, and passionate about the company’s music legacy. The role includes presenting scripted tours, welcoming and directing guests, answering venue questions, supporting tour operations, maintaining exhibits and equipment, and helping ensure guest safety and a high-quality experience. You may also assist with opening and closing duties and perform other assigned tasks.
Requirements
- Effective interpersonal, verbal, and listening communication skills.
- Excellent public speaking skills.
- Ability to learn and retain tour information upon hire.
- Ability to speak loudly for extended periods.
- Ability to stand and walk for extended periods, including on uneven surfaces and while carrying items; walk up and down stairs while navigating the venue.
- Frequently lift or carry up to 25 pounds and occasionally team-lift more than 50 pounds.
- Continually use gross motor skills, with frequent use of bilateral dexterity and fine motor skills.
- Speak and hear to communicate and use near and far vision.
Nice To Haves
- High school diploma or equivalent preferred.
- Customer service and/or public speaking experience preferred.
Responsibilities
- Present an entertaining, high-energy scripted tour and escort groups through the facility while engaging guests and sharing approved information.
- Collect and scan tickets and provide friendly directional guidance.
- Respond to questions about the venue; distribute brochures, coupons, and general information; and share information about upcoming venue events.
- Manage and maintain tour equipment, including keeping listening devices and radios charged and clean; operate video equipment; and report issues to management.
- Maintain exhibits to a high standard and communicate with venue leadership about facility and exhibit maintenance or repairs.
- Ensure tour guests are offered a photo opportunity.
- Keep guests together with the tour group and provide clear instructions, directions, and safety guidelines.
- Support security in protecting venue assets and ensuring guest safety.
- Assist with assigned opening and closing duties, including turning on lights, positioning ropes and stanchions, and setting up tour videos.
- Model company service basics and follow corporate policies, safety and security procedures, and brand standard operating procedures.
- Promptly report accidents, facility issues, and unsafe conditions to management.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
