Tour Guide - Troegs Brewing Company

Troegs Brewing Company•Hershey, PA

131d

About The Position

Tröegs Brewing Company is seeking a friendly, outgoing, and flexible beer enthusiast to lead tours of its production brewery and create memorable guest experiences. The role involves sharing the Tröegs story and guiding visitors through areas such as the Splinter Cellar, mill room, hop cooler, brewhouse deck, fermentation cellar, and packaging lines. The ideal candidate is comfortable speaking to groups, passionate about beer, and able to serve as an ambassador for Tröegs. The position also offers opportunities to shadow brewers and learn about the relationship between ingredients, techniques, and flavors. This is a part-time, year-round position of less than 30 hours per week. Hours vary based on availability and business volume, and the guide must be available for evenings, weekends, and some holidays. The position reports to the Tour Supervisor and is paid hourly.

Requirements

Strong knowledge of Tröegs Brewery, its history, and its beer.
General knowledge of the brewing process and beer production.
General knowledge of the beer industry.
Excellent customer service skills.
Friendly and energetic attitude, with the ability to project one’s voice in loud areas.
Professional appearance and demeanor.
Passion, enthusiasm, focus, creativity, and a positive outlook.
Good judgment and the ability to make timely, sound decisions.
Ability to walk and stand for prolonged periods.
Ability to navigate staircases, wet floors, and tight spaces.
Ability to speak comfortably before large groups.
Ability to work near moving machinery parts.
Availability to work evenings, weekends, and some holidays.

Responsibilities

Learn the history, brewing process, philosophies, and culture of Tröegs.
Greet brewery visitors.
Conduct guided brewery tours for groups of 10 or more.
Follow the prescribed tour script and use storytelling and anecdotes to enhance the guest experience.
Describe beers, brewing techniques, and brewery history, and answer visitors’ questions about beers.
Pour beers for tastings and complete RAMP certification.
Recommend beer and food selections based on customer preferences.
Upsell packaged beer and merchandise.
Present beer descriptions, ingredients, and “We Taste” notes at AM and PM shift meetings.
Provide excellent customer service.
Complete checklists for pre-tour and post-tour responsibilities.
Maintain a clean and organized work area throughout the brewery.
Uphold safety standards for staff and patrons in production areas.
Communicate the Tröegs story and information to visitors with all levels of beer knowledge.
Provide general tourist information.
Suggest ideas to optimize and improve tours.