Tour Guide
About The Position
The Tour Guide is the first point of contact for guests and owners, creating a welcoming arrival experience that reflects Travel + Leisure Co.'s commitment to hospitality. The role supports the guest journey by managing presentation check-in, coordinating administrative activities, and ensuring a seamless transition to the licensed Sales team. In accordance with California Department of Real Estate regulations, the position is strictly non-sales in nature and provides a structured pathway into a licensed Real Estate Sales role. Travel + Leisure Co. provides comprehensive onboarding and compliance training, as well as pre-licensing coursework and examination fee support for obtaining a California Real Estate License. After successful licensure, associates become eligible to transition into a commissioned Sales Associate role.
Requirements
- High school diploma or equivalent required.
- Willingness and ability to obtain a California Real Estate License within six months of hire.
- Experience using computers, tablets, and digital business applications.
- Professional presence and the ability to deliver exceptional hospitality and build positive guest relationships.
Nice To Haves
- Customer service, hospitality, retail, or other guest-facing experience.
Responsibilities
- Welcome guests and owners with a warm, professional, hospitality-focused experience.
- Verify guest identities and confirm scheduled presentation appointments.
- Maintain accurate guest information and records in the CRM system.
- Prepare presentation areas, including audio/visual equipment and presentation materials.
- Provide general information about resort amenities, services, and local attractions.
- Coordinate a seamless handoff to licensed Real Estate Agents for scheduled presentations.
- Complete administrative tasks, required documentation, compliance training, and team meetings.
- Support daily operations and perform additional responsibilities as assigned.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Flexible spending accounts
- Life and accident coverage
- Disability coverage
- Paid volunteer time through a Wish Day
- 401(k) with employer match, subject to eligibility requirements
- Legal and identity theft plan
- Voluntary income protection benefits
- Wellness program, subject to provider availability
- Employee Assistance Program
- Depending on position, paid time off, parental leave, and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
