Tour Guide

SSR Mining Inc.•Victor, ID

18h•Onsite

About The Position

The Site Tour Guide is responsible for delivering safe, accurate, and engaging tours of the Cripple Creek & Victor Gold Mine (CC&V) for visitors, community members, students, and special groups. This role plays a key part in CC&V’s commitment to transparency, community engagement, and education by showcasing the history, operations, and environmental stewardship of the mine. Tour Guides provide exceptional visitor experiences, communicate complex mining concepts in accessible ways, and ensure all tours follow site safety requirements and CC&V protocols.

Requirements

Strong public speaking and communication skills.
Familiarity with the Cripple Creek & Victor region or regional history.
High level of accuracy and attention to detail.
Must hold a valid vehicle driver’s license.
Must be able to work at high altitude.

Nice To Haves

Experience in tourism, education, guiding, interpretation, or customer-facing work preferred.
Interest in mining, geology, history, or environmental science preferred.

Responsibilities

Lead scheduled guided tours of CC&V’s historic and active mining areas, ensuring content is accurate, clear, and engaging.
Provide exceptional customer service and act as an ambassador for CC&V and SSR Mining.
Tailor explanations to audience type (general public, students, VIPs, industry visitors).
Answer visitor questions confidently and professionally.
Ensure all visitors understand and follow CC&V safety rules, PPE requirements, and tour protocols.
Conduct pre-tour safety briefings and monitor visitor compliance throughout each tour.
Report any safety concerns, incidents, or unusual situations immediately.
Support tour scheduling, check-in, and coordination of visitor PPE and transportation.
Operate company vehicles or tour shuttles safely and responsibly (training provided).
Assist with upkeep of tour materials, signage, and equipment.
Maintain accurate visitor counts and submit tour reports as required.
Learn and retain essential knowledge about CC&V’s mining operations, site history and local cultural heritage, reclamation and environmental stewardship, safety culture, and community initiatives.
Present information factually and consistently with CC&V-approved messaging.