Tour Guide

Pernod Ricard•Louisville, KY

1d•Onsite

About The Position

The Tour Guide acts as the face of Rabbit Hole Distillery, providing a memorable and educational experience for distillery guests in an active production facility. North American Distillers is a global brand company within Pernod Ricard’s Gold Brand Unit, the Group’s Aged Spirits & Champagne division. As the steward of a leading portfolio of American whiskey brands including Jefferson’s, Skrewball , Rabbit Hole, TX, and Smooth Ambler, we leverage our global capabilities and deep expertise to accelerate growth and champion the craftsmanship and diversity of American whiskey. Working at North American Distillers is all about igniting conviviality in all that we do. Derived from the French word, convivialité …it means human connection, authenticity, friendly, and jovial. Conviviality is energy and spirit with a splash of je ne sais quoi and is a core philosophy around how we live and work at Pernod Ricard . Guided by our 4 core values: (1) grounded in the real; (2) fiercely authentic; (3) passion for challenge; and (4) connected beyond borders; we are team players, dream makers, trailblazers, movers and (cocktail) shakers. We have a passion for living life to the fullest, making new friends every day, and realizing our potential as people and as a business!

Requirements

Strong organization, time management, and strategic planning skills
Outstanding oral and written communication skills
Strong interpersonal skills to connect and build rapport with empathy and understanding
Ability to be flexible, improvise, and adapt
Ability to speak and interact with guests for a minimum of four hours a day
Knowledge of safety protocols
Knowledge of bar/kitchen operations
Knowledge of brand and distilling
Knowledge of Microsoft Office (e.g., outlook, teams, excel)
Knowledge of event scheduling software (e.g., AnyRoad)
Knowledge of billing software (e.g., Shopify)
Must be at least 21 years of age

Nice To Haves

bachelors in relevant field (e.g., hospitality business, communications, marketing) preferred

Responsibilities

Hosting premium and high-level tours & tastings and conducting brand education for sales/marketing purposes
Possess and masterfully convey a full understanding of Rabbit Hole Distillery’s bourbon products and bourbon-making process
Lead daily distillery tours and bourbon tastings. This includes special events at The Overlook Bar.
Providing an optimal customer service experience for guests
Assist visitors in their selection of merchandise and be an influential factor in their choice of bourbon