Tour Guide
About The Position
The Tour Guide is the first point of contact for guests and owners, creating a welcoming arrival experience that reflects Travel + Leisure Co.'s commitment to hospitality. The role supports the guest journey by managing presentation check-in, coordinating administrative activities, and providing a seamless transition to licensed Real Estate Agents. In accordance with California Department of Real Estate regulations, this is a strictly non-sales position and associates may not discuss sales-related matters, interpret legal documents, or influence purchasing decisions. Travel + Leisure Co. provides onboarding, compliance training, pre-licensing education, and subsidies for obtaining a California Real Estate License. Associates are expected to obtain a license within six months of hire. Once licensed, associates become eligible to transition into a commissioned Sales Associate role. The role pays $16.90 per hour and is eligible for flat-rate booking verification bonuses and administrative incentives. The posting states a target annual compensation of $70,000, consisting of hourly pay and transaction payouts, with the opportunity for a monthly transaction bonus. Top performers may earn up to $200,000 or more by exceeding minimum production requirements. Actual compensation may vary based on factors including performance, experience, education, skills, training, and work location.
Requirements
- High School Diploma or equivalent.
- Willingness and ability to obtain a California Real Estate License within six months of hire.
- Experience using computers, tablets, and digital business applications.
- Professional presence and ability to deliver exceptional hospitality and build positive guest relationships.
- Unless there is a legal requirement, experience will be accepted in place of the education requirement.
Nice To Haves
- Customer service, hospitality, retail, or other guest-facing experience.
Responsibilities
- Welcome guests and owners with a warm, professional, hospitality-focused experience.
- Verify guest identities and confirm scheduled presentation appointments.
- Maintain accurate guest information and records in the CRM system.
- Prepare presentation areas, including audio/visual equipment and presentation materials.
- Provide general information about resort amenities, services, and local attractions.
- Coordinate a seamless handoff to licensed Real Estate Agents for scheduled presentations.
- Complete administrative tasks, required documentation, compliance training, and team meetings.
- Support daily operations and perform additional responsibilities as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending accounts
- Life and accident coverage
- Disability coverage
- Paid time to volunteer at an approved organization through Wish Day
- 401(k) with employer match, subject to eligibility requirements
- Legal and identity theft plan
- Voluntary income protection benefits
- Wellness program, subject to provider availability
- Employee Assistance Program
- Depending on position, paid time off, parental leave, and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
