Tour Guide Team

Ruby Falls•Chattanooga, TN

18d

About The Position

Tour guides lead visitors through the cave and provide engaging, informative commentary about its features and history. They help ensure guests’ safety and comfort while delivering excellent customer service. The role requires strong communication skills and the ability to work with diverse groups. Hours vary.

Requirements

Must be at least 16 years old.
Must be available to work weekends and holidays.
Must communicate effectively with customers and coworkers.
Willingness to learn about cave geology, history, and safety procedures.
Ability to read, interpret, and respond to necessary documents.
Ability to work with a minimum amount of supervision.
Ability to walk up to 5 miles, stand for up to 5 hours, use hands and fingers to press and grab, navigate and lead tours through a cave environment, and lift or carry up to 40 pounds.

Nice To Haves

Previous experience in a customer-facing role is preferred but not required.

Responsibilities

Speak in front of groups of at least 40 guests and deliver information effectively through verbal and non-verbal communication.
Communicate effectively with people of all backgrounds and ages.
Lead tours lasting 60–80 minutes while following established procedures.
Answer guest questions, give directions, and greet guests warmly while following Ruby Falls' service guidelines.
Load tours and operate the elevator between tours, as assigned.
Communicate areas of concern to the Admissions team, maintenance, and management.
Know emergency procedures and respond appropriately to incidents or accidents.
Help maintain facility cleanliness.
Remain upbeat and positive and provide friendly customer service that meets company expectations.
Conduct restroom and café checks as needed.
Complete other assignments as needed.