Tour Guide, Horseback

Kualoa Ranch Hawai'i Human Resources • Kaneohe, HI

23d • Onsite

About The Position

The Horseback Trail Guide provides exceptional guest service and frontline support for customers visiting Kualoa Ranch. The role conducts informative and engaging tours of the ranch property on horseback, using appropriate safety equipment and instruction to support guest safety and enjoyment. Guides serve as ambassadors of Hawai‘i and Kualoa, sharing the ranch’s history, landscape, and Hawaiian culture while representing the company’s values and brand image. This is not a wrangler or horse trainer position.

Requirements

• Intermediate to advanced horse knowledge and recent riding experience.
• Excellent customer service and interpersonal skills.
• Ability to work outdoors in varying weather conditions and perform physical labor.
• Ability to mount, dismount, and ride horses for extended periods.
• Ability to lift up to 50 lbs. and perform tasks involving bending, kneeling, and standing for long durations.
• Comfort working outdoors in hot, humid, rainy, or dusty conditions.

Nice To Haves

• Valid driver’s license with a good driving record.

Responsibilities

• Guide guests on horseback tours across Kualoa Ranch’s scenic trails and share information about the ranch’s history, landscape, and Hawaiian culture.
• Ride and guide for up to six hours per shift.
• Follow established safety protocols and provide proper instructions before and during tours.
• Engage guests to create memorable, educational experiences in a fun and welcoming environment.
• Assist with preparing horses and equipment for tours and ensure gear is in proper working condition.
• Respond to guest inquiries and concerns, resolving issues promptly with a focus on service excellence.
• Represent Kualoa Ranch as a knowledgeable and enthusiastic ambassador of Hawaiian culture, history, and environment.
• Uphold the company’s values and mission and promote a positive image of Kualoa Ranch.
• Lead up to three two-hour tours each day.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed