Tour & Docent Coordinator

Senator John Heinz History Center•Pittsburgh, PA

3d•Onsite

About The Position

The Tour & Docent Coordinator works as a key member of the Senator Heinz History Center’s Learning Team. This individual’s primary responsibilities are to coordinate group tours and volunteer docents for the Heinz History Center, with a focus on K-12 students. The Tour & Docent Coordinator maintains the database reservation system and ensures that group tour arrangements are successful from the initial tour request through the arrival of the group on their scheduled date until follow up post-visit with evaluations and invoicing. This position develops and implements processes for scheduling volunteer docents and works to establish and maintain positive relationships between the docents, museum staff, and group audiences. The Tour & Docent Coordinator facilitates the success of education programs by establishing and maintaining an efficient and effective reservation process and working closely with team members to provide meaningful learning experiences for groups.

Requirements

A minimum of a bachelor’s degree.
One to three years’ experience with demonstrated skills in cultivating and coordinating group tour audiences.
Experience in informal education techniques within a museum setting preferred.
Demonstrated experience providing high levels of customer service.
Effective oral and listening skills.
Ability to work effectively with people of diverse cultures, ages, and economic backgrounds.
Excellent writing skills.
Positive approach to problem solving, collaborating with others, and in approaching new tasks.
Highly organized project management skills.
Ability to use Microsoft Office suite of programs and reservation database.

Nice To Haves

Preference for non-profit experience.

Responsibilities

Coordinate group tours and volunteer docents for the Heinz History Center, with a focus on K-12 students.
Maintain the database reservation system.
Ensure that group tour arrangements are successful from the initial tour request through the arrival of the group on their scheduled date until follow up post-visit with evaluations and invoicing.
Develop and implement processes for scheduling volunteer docents.
Establish and maintain positive relationships between the docents, museum staff, and group audiences.
Facilitate the success of education programs by establishing and maintaining an efficient and effective reservation process.
Work closely with team members to provide meaningful learning experiences for groups.