Group Tour Coordinator

CMA•Cleveland, OH

7d•Onsite

About The Position

The Group Tour Coordinator oversees and is responsible for coordinating group tour logistics, including overseeing all tour inquiries and reservations with a visitor-oriented mindset, invoicing and/or collecting donation payment, arranging docents for docent-led tours, meeting and checking in adult tour groups, and collecting, maintaining, and reporting adult tour visitation numbers. In addition, the Group Tour Coordinator will research and initiate contact with prospective groups for future tours.

Requirements

High school diploma and two years related experience and/or training or equivalent combination of education and experience is required.
Possess excellent skills in organization, verbal and interpersonal communication, and customer service.
Ability to communicate tactfully with visitors, colleagues, docents, volunteers, and community partners.
Must be detail oriented.

Nice To Haves

Associate or bachelor’s degree preferred.
Computer and ticket selling experience a plus but not necessary.

Responsibilities

Respond to group tour inquires and process requests and reservations by phone, in-person, and/or email.
Communicate museum policies and procedures to group leader.
Research and identify prospective groups for museum visitation and collaborate with appropriate museum partners to develop and strengthen relationships that support group attendance, engagement, and visitation goals.
Update internal tour spreadsheet
Provide group tour information and updates to Visitor Services management team, Visitor Services associates, Docent Program manager, and docents as needed.
Meet and check in adult tour groups as needed.
Assist with tour ticket scanning and assisted listening device distribution.
Route non-adult group tour requests to appropriate museum departments.
Attend docent advisory board meetings and docent trainings as needed.
Collect and process group tour donations including add on features for tours.
Collect, maintain, and report adult tour visitation numbers, updating internal database as needed.
Assist Visitor Services as needed by providing support on the floor and at events as assigned.

Benefits

Partner level membership to CMA
Free, unlimited admission to select Cleveland Museum of Art ticketed exhibitions (two adult member tickets per visit, subject to availability)
50% off admission to select ticketed exhibitions for members' guests
Free admission to select ticketed exhibitions for unlimited children, 17 and younger, when accompanied by a member
Priority registration and discounts for museum art classes for adults and children
20% discount in the museum store
25% discount in the museum restaurant and café
Annual subscription to Cleveland Art members magazine
Free Garage Parking
Free or discounted admissions to other cultural institutions such as the Natural History Museum, Botanical Gardens, The Cleveland Zoo, etc.