Tour Guide

Canucks Sports & Entertainment • Vancouver, BC

15h • Onsite

About The Position

Here at Rogers Arena, we are excited to create memorable moments for our fans and we are now inviting enthusiastic, passionate individuals to join our team and be part of the excitement. We can’t wait to meet you! Tour guides are responsible for conducting public and group tour of Rogers Arena. This includes greeting and engaging guests, assisting with taking walk-in bookings and working closely with the Retail team. This is a part-time, hourly position.

Requirements

• Previous experience in the customer service industry
• Availability to work a variety of shifts including evenings, weekends, and holidays, to meet the needs of the business (with tours routinely conducted Wednesday through Sunday between 10am and 4:30pm)
• Excellent interpersonal skills and problem solving skills with a positive, friendly demeanour
• Strong English language verbal and written communication skills
• Comfortable speaking engagingly, clearly, and audibly to large groups of people
• Excellent time management and organizational skills
• Comfortable standing and walking for extended periods of time
• Ability to work effectively with minimal supervision
• Knowledge of and/or interest in sports and entertainment events
• Non-Canadian residents must hold a valid work permit expiring no earlier than May 2025

Nice To Haves

• Experience as a tour guide is an asset
• Extensive knowledge about Vancouver and local area is an asset
• Successful completion of customer service training is an asset (i.e., hospitality or tourism)

Responsibilities

• Conducting public and group tours of Rogers Arena
• Greeting and engaging guests
• Preparing and organizing for scheduled group tours
• Assisting with taking payment
• Addressing and resolving guest concerns in the moment
• Assisting with data entry, tour bookings, and following up with clients as required
• Other duties as required

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed