Tour Desk Agent
About The Position
Tour Desk Agents will welcome our guests, go over any previously agreed upon incentives, and will prepare our prospective buyers for their tours. This role involves effectively checking guests into and out of tour assignments, coordinating general office administration for the Vice President of the VOA, and providing clerical assistance to the General Manager and Senior Management. The position also entails helping with routine and special projects, assisting with researching, resolving, and documenting internal and external issues, and compiling and distributing daily and weekly statistical data. Additionally, the role includes coordinating general office administration such as correspondence, photocopying, file maintenance, and supply inventory, as well as answering multi-line phones, taking messages, and answering general questions regarding complaints and inquiries.
Requirements
- Customer service experience
- Ability to utilize the technology for the check in process
Responsibilities
- Welcome guests and go over any previously agreed upon incentives.
- Prepare prospective buyers for their tours.
- Effectively check guests into and out of tour assignments.
- Coordinate general office administration for the Vice President of the VOA.
- Provide clerical assistance to the General Manager and Senior Management.
- Help with routine and special projects for the Vice President, General Manager and/or senior management.
- Assist with researching, resolving, and documenting internal and external issues.
- Compile and distribute daily and weekly statistical data to members of management, including reports and spreadsheet information about the resorts.
- Coordinate general office administration including correspondence, photocopying, file maintenance, and supply inventory.
- Answer multi phone lines, take messages and answer general questions regarding complaints and inquiries.
Benefits
- Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
- Paid Time Off – Vacation, Sick, and Personal Time to Recharge
- Paid Holidays
- 401(k) with Generous Company Match to Support Your Future
- Daily Pay – Access Your Earnings When You Need Them
- Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
- Wellness Programs to Support Your Well-Being
- Flexible Spending Accounts (FSA)
- Tuition Assistance to Help You Grow Your Career
- Military Leave
- Employee Assistance Program (EAP) – Support When You Need It Most
- Life, Disability, Accident, Critical Illness, and Hospital Insurance
- Pet Insurance for Your Furry Family Members
- Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
- Low-Cost Gym Membership
- NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
- Career Growth and Advancement Opportunities
- Community Involvement – Give Back and Make an Impact
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
