Front Desk Agent

DRIFTWOOD HOSPITALITY MANAGEMENT • Asheville, NC

7d • Onsite

About The Position

At Zelda Dearest, the front desk isn't just a check-in counter — it's where the guest experience begins. We're a boutique hotel that believes in warmth over scripts, personality over procedure, and genuine connection over transactional hospitality. Our guests choose us because they want something different, and it's our front desk team that sets that tone from the very first hello. We're looking for a part-time front desk agent with weekend availability who is equal parts polished and personable — someone who can make every guest feel like they're the only one in the room.

Requirements

• A warm, confident, and naturally hospitable personality
• Previous front desk, guest services, or hospitality experience preferred
• Strong communication skills — written and verbal
• Comfort with hotel PMS systems or ability to learn quickly
• Weekend availability — Saturdays and Sundays are our busiest days
• A calm head and a problem-solving mindset when things get busy

Nice To Haves

• Experience in boutique, lifestyle, or independent hotel settings
• A genuine love for Asheville and its culture
• Bilingual or multilingual communication skills
• An eye for detail and a high standard for the guest environment

Responsibilities

• Welcome arriving guests with warmth and intention — set the tone for a stay they'll remember
• Manage check-ins, check-outs, and reservations with accuracy and care
• Anticipate guest needs before they're asked — that's the boutique difference
• Handle guest inquiries, special requests, and occasional concerns with grace and follow-through
• Share genuine local knowledge about Asheville — restaurants, trails, hidden gems, and all
• Coordinate with housekeeping, F&B, and other departments to ensure seamless guest experiences
• Process payments, manage cash handling, and maintain accurate front desk records
• Maintain the lobby and front desk area as a calm, polished, welcoming space
• Answer phones and respond to digital inquiries in the Zelda voice — attentive and unhurried

Benefits

• 401(k)
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Room Discounts
• Employee Food and Beverage Discounts

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed