Front Desk Agent

Royal Sonesta Chase Park Plaza, St Louis, MO•St. Louis, MO

9d•Onsite

About The Position

As a Front Desk Agent, you are the face of the hotel and the first impression for every guest. You’ll create a welcoming, seamless arrival and departure experience while delivering thoughtful, personalized service that reflects the unique spirit of our property.

Requirements

A naturally warm, engaging personality with a passion for hospitality
Strong communication and problem-solving skills
Ability to stay composed and professional in a fast-paced environment
Attention to detail and accuracy with transactions and systems
Flexibility to work evenings, weekends, and holidays
Ability to stand for extended periods at the front desk
Comfortable lifting up to 50 pounds when needed
Proficiency with computers and reservation systems
Basic math and cash-handling skills

Responsibilities

Welcome guests with warmth, professionalism, and genuine enthusiasm
Handle check-ins and check-outs efficiently while personalizing each interaction
Provide information about hotel amenities, local attractions, and the Central West End neighborhood
Anticipate guest needs and go beyond expectations to deliver standout service
Respond to guest requests and resolve concerns with care and ownership
Deliver thoughtful service recovery to ensure guest satisfaction
Support a culture of hospitality by embracing our GUEST service model: Greet warmly, Use the guest’s name, Establish needs, Solve and own requests, Thank every guest
Process reservations, updates, and cancellations accurately
Handle cash and credit transactions with precision and accountability
Promote room upgrades and services to enhance the guest experience
Coordinate with housekeeping, engineering, and other departments to ensure smooth operations
Collaborate across departments to deliver a seamless guest experience
Assist with concierge-style services, guest tours, and special requests
Step in where needed to support the team and hotel operations