Front Desk Agent

Hilton Grand Vacations • Pigeon Forge, TN

6d • Onsite

About The Position

At Laurel Crest Resort, we are looking for a Full Time Front Desk Clerk to join our team! If you enjoy helping guests and owners, make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you. In this position, you will ensure every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests. If you enjoy helping guests and owners, make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you.

Schedule Details: Full - Time; Open to working a variable of shifts, including weekends and holidays.

Requirements

• Proficient English language skills.
• Knowledge of Microsoft Office 365
• Ability to multi-task responsibilities and prioritize duties to meet organizational goals.
• 6 months of Customer Service Experience.
• Open and flexible availability, including weekends and holidays.

Nice To Haves

• Experience as a Front Desk/Guest Services Agent.
• Experience handling credit card transactions.
• Background in Resort Hospitality or related industries.

Responsibilities

• Greeting guests and owners on arrival.
• Checking in/out guests.
• Generating folios and collecting payments.
• Receiving housekeeping and maintenance requests or work orders and contacting appropriate departmental personnel.
• Preparing and consistently restocking the front desk with supplies, including preparing arrival packets and area information.
• Answering phones and directing calls.
• Performing other duties as assigned by your leader.

Benefits

• Day 1 Health Benefit Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed