Total Rewards Specialist

Arbitration Forums Inc.•Tampa, FL

2d•Remote

About The Position

The Total Rewards Specialist provides administrative and operational support across payroll, benefits, leave administration, and compensation. This role is responsible for accurately processing routine transactions, maintaining employee and system records, completing audits and reconciliations, responding to employee inquiries, and coordinating day-to-day tasks with internal partners and vendors. The position supports timely, consistent, and compliant service delivery by following established procedures, escalating complex matters as appropriate, and assisting with other People Operations administrative needs as assigned. This is an execution-focused role rather than a strategic advisory role.

Requirements

Associate degree in Human Resources, Business Administration, or a related field, or an equivalent combination of education and relevant experience.
Experience providing administrative or operational support in People Operations (HR), payroll, benefits, leave administration, or related functions.
Strong attention to detail and demonstrated ability to process time-sensitive transactions accurately.
Ability to maintain confidentiality and handle sensitive employee information with discretion.
Proficiency with Microsoft Office applications, ADP – Workforce Now and the ability to learn benefits and leave administration systems.
Experience with FMLA administration
Ability to manage recurring tasks, shifting priorities, and deadlines in a remote work environment.
Applicants must be authorized to work in the United States for any employer. Arbitration Forums, Inc. does not provide employment visa sponsorship (including, but not limited to, H-1B) for this position, now or in the future.

Nice To Haves

Bachelors degree in Human Resources, Business Administration, or a related field, or an equivalent combination of education and relevant experience.
Strong organizational, follow-up, written communication, and customer service skills.
Experience working with benefit carriers, payroll providers, or leave administration vendors.
Working knowledge of federal, state, and local requirements related to payroll, benefits, and leave administration.

Responsibilities

Process day-to-day and biweekly payroll administration tasks, including reviewing time and attendance information, entering approved changes, and coordinating routine payroll updates.
Complete payroll audits and reconciliations; research discrepancies and coordinate corrections with the appropriate internal partners or payroll vendor.
Maintain accurate payroll records and supporting documentation in accordance with established procedures.
Respond to routine payroll questions and escalate complex or sensitive matters as appropriate.
Process benefit enrollments, qualifying life event changes, terminations, and other routine benefit transactions.
Support open enrollment through employee communications, system updates, data review, and vendor coordination.
Audit benefit deductions and invoices, identify discrepancies, and assist with corrections and reconciliation.
Respond to routine employee benefit questions and coordinate with carriers or vendors when additional support is needed.
Maintain benefit records, notices, and supporting documentation.
Provide administrative support for FMLA and other leave processes, including intake, recordkeeping, tracking, and coordination with employees, managers, and the leave administrator.
Monitor required documentation, deadlines, reported hours, and available leave balances; follow up on missing or inconsistent information.
Update applicable systems and records to reflect approved leave, return-to-work information, and related changes.
Respond to routine leave process questions and escalate eligibility, compliance, or employee relations concerns as appropriate.
Maintain accurate employee data and documentation in the HRIS and other People Operations systems.
Prepare standard and ad hoc reports, complete routine data audits, and correct or escalate identified issues.
Manage assigned People Operations inboxes, files, forms, trackers, and recurring administrative tasks.
Document processes and follow established workflows, controls, and service standards.
Support departmental projects and employee programs through scheduling, data preparation, communications, tracking, and other administrative coordination.
Perform other duties and administrative tasks as assigned.