Total Rewards Specialist 1 (A)

University of Miami • Coral Gables, FL

9d

About The Position

The University of Miami is seeking a Total Rewards Specialist to join their Benefits department. This role is responsible for responding to employee inquiries about benefits programs and policies, identifying customer needs, building trust through communication, and providing accurate information. The specialist will also handle complaints, maintain records, and provide ongoing support for benefits-related activities such as open enrollment and benefits fairs. Adherence to University policies and procedures is expected.

Requirements

• High School Diploma or equivalent/relevant experience, certification or license
• Minimum 2 years of relevant experience required.
• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
• Teamwork: Ability to work collaboratively with others and contribute to a team environment.
• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications

Nice To Haves

• Certification and Licensing: Refer to department description for applicable certification requirements

Responsibilities

• Responds to employee questions and inquiries about employee benefits programs and policies.
• Identifies and assesses customers’ needs to achieve satisfaction.
• Builds trust with customers through open and interactive communication.
• Provides accurate, valid and complete information by using the right methods/tools to address benefits concerns.
• Meets department customer service call handling targets.
• Provides timely resolution to complaints; researches expressed concern, and evaluates options to remedy complaints. Determines appropriate resolution in partnership with department leadership.
• Keeps records of customer interactions, process customer accounts and file documents.
• Provides ongoing support to the Benefits department to include assisting with open enrollment activities, attending benefits fairs, etc.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED