Total Rewards Specialist

Endeavor Air • Minneapolis, MN

2d • $60,300 - $71,100 • Hybrid

About The Position

The Total Rewards Specialist supports the day-to-day administration of the company’s total rewards programs, with a focus on health & welfare benefits, retirement plans, and employee wellness initiatives. This role also provides administrative support to the Leaves of Absence, Workers’ Compensation and HRIS functions, ensuring timely, accurate, and compliant processes that enhance employee experience and mitigate risk. The ideal candidate is detail-oriented, customer-focused, and thrives in a fast-paced environment with a high volume of transactions and deadlines.

Requirements

• Bachelor’s degree in human resources, related field; or equivalent experience.
• 3–5 years in benefits, HR operations, or total rewards support.
• Working knowledge of health & welfare benefits, 401(k) plans, and basic compliance (ERISA, HIPAA, ACA, FMLA).
• Experience with HRIS/benefits platforms (e.g., Workday, UKG/UltiPro, ADP).
• Strong Excel and data reconciliation skills; comfort with audit checklists and file validations.
• Clear written and verbal communication; ability to translate complex topics into employee-friendly guidance.
• High attention to detail, confidentiality, and organization; ability to manage multiple priorities and deadlines.

Nice To Haves

• Experience supporting Leaves of Absence and/or Workers’ Compensation administration (in-house or via TPA).
• Familiarity with retirement recordkeepers (e.g., Fidelity, Vanguard, Principal).
• Exposure to wellness platforms and incentive administration.
• HR or benefits certification (e.g., SHRM-CP, PHR, CEBS) a plus.

Responsibilities

• Respond to employee inquiries via shared mailbox; provide clear, empathetic guidance on plan coverage, costs, and processes.
• Monitor employee enrollments, changes, and terminations in HRIS/benefits platforms; ensuring accurate eligibility and timely processing by partnering with Managed Benefits Customer Support team.
• Support Open Enrollment: partnering with HRIS and Managed Benefits teams, configure plans, assist with testing, troubleshoot issues, and reconciliation of post-enrollment data. Coordinate annual base visits and employee communications to ensure successful rollout.
• Process work event enrollment changes; validating timelines and documentation; ensuring compliance with ERISA, HIPAA, ACA, and applicable state and federal regulations.
• Assist with vendor file transmissions and audits (e.g., medical, dental, vision, life, disability); identify and resolve discrepancies to ensure accurate and timely data transfer.
• Manage COBRA and ACA compliance eligibility with third-party administrators; ensuring accurate and timely updates and billing accuracy.
• Reconcile and process monthly benefit invoice payments; partner with Finance, Accounting and Vendors to ensure accurate and timely invoice payments, resolving variances and credit/debit memos as necessary.
• Maintain department SOPs, FAQs, and employee-facing materials; contributing to continuous improvement of processes and service level expectations.
• Assist employees with plan enrollment, contribution changes, loans, and distributions questions; direct to provider resources as needed.
• Support contribution and eligibility audits; monitor catch-up contributions, auto-escalations, and automated enrollments for accuracy.
• Support data file exchanges with the plan recordkeeper; partner with Payroll on deductions, limits, and year-end true-ups.
• Support compliance activities (e.g., nondiscrimination testing data, annual audit documentation, Form 5500 inputs).
• Support employee education campaigns and communications to drive participation and financial wellness.
• Coordinate wellness programming and campaigns (e.g., health challenges, screenings, webinars); track participation and outcomes.
• Maintain wellness portal content and communications calendar; ensure alignment with benefits strategy and vendor requirements.
• Support incentives administration (e.g., premium credits, HSA/HRA contributions); validate completions and manage issue resolution.
• Intake, triage, and route LOA and WC requests; maintain accurate case records and trackers.
• Prepare and send employee communications (eligibility, approvals, return-to-work); coordinate with HR Business Partners and managers.
• Support data collection for leave and WC cases (e.g., documentation, payroll offsets, benefit premium handling during unpaid leave).
• Track key dates (FMLA hours, intermittent leave balances, expected RTW dates), ensuring timely follow-ups and escalations.
• Assist with weekly/monthly reports; compile metrics for leadership (e.g., case volumes, durations, trends).
• Maintain accurate employee records in HRIS/benefits systems; perform routine audits and reconciliations.
• Prepare dashboards and reports (enrollment, 401(k) participation, wellness uptake, LOA/WC metrics) for leadership and compliance.
• Support policy updates and regulatory changes; ensure documentation remains current and accessible.
• Protect sensitive data and uphold privacy standards in line with company policies and HIPAA.
• Deliver a high-touch, empathetic service experience; resolve issues end-to-end with ownership and accountability.
• Identify process gaps; recommend improvements to streamline workflows, enhance clarity, and reduce errors.
• Contribute to cross-functional projects in Total Rewards and HR, including system enhancements and vendor transitions.

Benefits

• Free or reduced-rate travel privileges on Delta Air Lines and 80+ air carriers worldwide for employees and eligible family members
• Comprehensive Medical, Dental, and Vision Plans
• 401(k) with Company Match starting on Day 1
• Operational Performance Rewards (OPR) Program
• Life and AD&D Insurance, Short and Long-term Disability, Flexible Spending Accounts (FSA), and voluntary supplementary benefit options

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level