Total Rewards Manager

Empire State Realty Trust•New York, NY

5d•Hybrid

About The Position

The Total Rewards Manager manages the day-to-day administration of ESRT’s benefits, payroll, union obligations, and related accounting processes. This role ensures accurate and compliant program delivery and serves as a trusted resource for employees and business partners. In partnership with the Director of Total Rewards, the Manager will strengthen processes, support strategic initiatives, and enhance the employee experience.

Requirements

Strong interpersonal skills and a true customer service orientation towards employees
Excellent verbal and written communication skills
Absolute integrity, discretion and sensitivity to confidential company and employee information
Ability to prioritize, multitask and operate independently in a deadline driven environment
Ability to interact with managers and employees at all levels in the organization
Knowledge of and experience using ADP Workforce Now
Analytically minded; demonstrated proficiency with HR metrics and reporting
Bachelor's Degree or equivalent experience in Human Resources
10+ years of benefits administration experience preferred
Knowledgeable in government regulations related to payroll such as ACA, ERISA, FMLA, PFL and state and federal regulations, etc.
Retirement plan management and/or administration experience

Responsibilities

Manage the company’s payroll operations, including time and attendance, responding to payroll-related questions, and ensuring timely and accurate processing of payroll for all employees
Assist in internal and external audits and examinations, compliance, and tax audits
Coordinate with the Human Resources department to ensure accurate and timely processing of new hires, terminations, and other employee changes
Maintain accurate and current employee payroll records including tax withholding forms, payroll deductions, changes in employee status, and other payroll information
Manage, coach, and develop the Payroll & Benefits Administrator and assume responsibility for success
Lead the development and implementation of payroll related policies
Streamline payroll processes and workflows when possible
Manage sensitive and confidential matters like organizational changes, planning, and protecting the security of information, data, and files
Support the VP, Process Improvements & Total Rewards with challenging assignments and process enhancements
Be a brand ambassador and a culture carrier for ESRT
Oversee the administration of all employee benefit programs including benefits enrollment, FMLA, PFL, retirement, worker’s compensation, disability, and related programs
Maintain relationships with and partner with vendors to compile annual benefit census reports, annual benefit renewal bids, and annual 401(k) discriminatory testing
Conduct open enrollment meetings with new employees, advise employees on eligibility, provisions, and all other benefits-related matters
Resolve benefits issues and recommend changes to improve the efficiency of the benefits function
Ensure timely processing of all benefits-related invoices for corporate and union employees
Review monthly billings for accuracy and all group plans and process invoice reconciliations
Prepare and distribute written and verbal communications to inform employees of benefits programs such as insurance plans, 401(k), and other ESRT-sponsored plans
Perform system audits of ESS system and ensure timely processing and payment for all union 401(k) and benefits remittances
Manage all wellness initiatives for ESRT corporate employees
Maintain accurate and current employee payroll records
Maintain the 32BJ Employer Self-Service System and make sure records reconcile with ESRT records
Pay monthly union benefits and dues
Manage all agency audits for payroll, and benefits as required to reconcile union payments
Develop a close working partnership with the unions and Business units on all union payroll matters
Assist with the monthly financial close by preparing account reconciliations, submitting journal entries, and working cross functionally with other internal stakeholders to obtain relevant information
Act as the subject matter expert for all payroll-related accounting matters
Assist in various ad-hoc projects as needed
Manage the timely and accurate processing of payroll each week and ensure accurate processing of union benefits and dues payments
Actively seek opportunities for process improvement, cost reduction, and compliance enhancement to stay up to date with laws and regulations
Establish long term strategies and goals to support business needs and enhance efficiency
Foster interdepartmental collaboration at all levels in the organization to achieve key business and cultural priorities
Establish channels for feedback from employees and stakeholders to improve experience